Samantha Garrett
Fayetteville,AR
Summary
Adept at boosting brand visibility and customer engagement, I leveraged marketing analytics and creative content management to significantly grow online presence. My collaborative spirit, and determination, enhances team dynamics and productivity. Skilled in SEO and verbal communication, I excel in developing innovative strategies that drive business growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crew Member
Flying Burrito
11.2015 - 04.2016
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Crew Member
McDonald's
06.2016 - 12.2016
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Computer Cleaner
Retail Technology Group
01.2017 - 05.2017
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from work station.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaning crew, cleaned the computers and printers before repair
Team Member
Subway
02.2018 - 06.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
Team Member
McDonald's
07.2018 - 11.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Manager
Guest Inn Motel
07.2019 - 01.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Chicken Farmer
Tyson Fresh Meats
04.2020 - 07.2020
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
- Established positive relationships with vendors and service providers, negotiating favorable terms when necessary.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Led team of Number skilled and unskilled farm personnel.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Kept detailed records on crop production, livestock health, equipment maintenance, financial transactions, and employee performance for data-driven decision making.
- Established strong relationships with suppliers to ensure a consistent supply of necessary materials at competitive prices.
Shift Manager
Rallys Fast Food Resturant
09.2020 - 03.2021
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
Cook
Sunny Street Cafe
04.2021 - 05.2021
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
Cook
Applebee's Grill + Bar
01.2022 - 04.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
Office Manager
Those Guys Professional Landscaping Dab Mikes Home
07.2022 - 04.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- When there were scheduling conflicts I would go out in the field and take measurements and pictures to build an estimate’s
PCA
Home Helpers Home Care Chicagoland
02.2024 - 04.2024
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Supported the physical therapy process by guiding patients through prescribed exercises under therapist supervision.
- Improved patient comfort by providing compassionate and attentive care.
- Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
Shift Manager
Domino's Pizza
08.2024 - 10.2024
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Promoted a positive work environment through open communication and constructive feedback.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Social Media Marketer
Tri-Hymn Records
07.2024 - 10.2024
- Built relationships with industry influencers to increase brand awareness and engagement.
- Increased brand visibility by creating and implementing targeted social media campaigns.
- Managed paid advertising campaigns, ensuring optimal return on investment through continuous monitoring and adjustment of ad spend.
- Enhanced customer loyalty and satisfaction by promptly addressing inquiries and resolving issues on social media platforms.
- Analyzed social media metrics to refine tactics for improved audience engagement and retention rates.
- Evaluated emerging platforms for potential adoption, staying ahead of industry trends and maximizing reach to new audiences.
- Managed relationships with third-party vendors and suppliers to facilitate prompt delivery of services.
- Researched and identified new opportunities for increasing company's social media presence.
- Developed and implemented crisis management strategies for social media to mitigate risks and maintain positive brand image.
- Developed a robust social media strategy, resulting in significant growth of followers and online presence.
- Researched current trends and best practices to develop innovative and impactful campaigns.
- Organized and managed social media contests, giveaways, or events to further engage with the target audience and increase brand awareness.
- Implemented crisis management protocols when needed, addressing negative publicity professionally while protecting the company''s image online.
- Conducted regular audits of competitors'' social media activity to inform strategy adjustments as needed.
- Stayed current on industry trends and adapted strategies accordingly for optimal results.
- Boosted website traffic through targeted social media advertising campaigns.
- Cultivated positive relationships with industry influencers, leading to valuable collaboration opportunities for the company.
- Enhanced customer engagement with consistent, high-quality content and timely responses to inquiries.
Bouncer
Tin Roof Bars
10.2024 - Current
- Checked IDs and closely examined patrons' faces to verify age.
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Monitored, guarded and patrolled premises to prevent infractions of rules, theft and violence.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
- Collaborated with management to develop security protocols, resulting in smoother operations and increased safety measures.
- Maintained order during high-profile events, coordinating efforts with other security personnel for crowd control management.
- Ejected unruly patrons from premises.
- Contributed to venue profitability by ensuring maximum capacity was maintained without compromising guest safety or comfort.
- Safeguarded valuable property through diligent surveillance of both indoor and outdoor areas around the venue.
- Enhanced team performance by sharing best practices and lessons learned from previous experiences in similar roles.
- Coordinated with local law enforcement agencies when needed, fostering strong relationships between the venue and authorities for improved safety outcomes.
- Enhanced venue reputation by providing exceptional customer service to patrons and addressing their concerns.
- Contributed to revenue growth by promoting special events and offers to guests upon entry or during their visit.
- Provided first aid assistance when necessary, ensuring guest welfare while on the premises.
Digital Marketer
Any
07.2020 - Current
- Improved landing page performance with data-driven design adjustments, resulting in higher conversion rates.
- Built long-term relationships with key industry influencers through regular engagement on social media platforms.
- Increased website traffic by implementing effective search engine optimization strategies.
- Managed pay-per-click campaigns, increasing click-through rates and conversions.
- Increased customer acquisition and ROI through continuous optimization, testing and experimenting with ad creative work, bid strategies, audience targeting and placements.
- Developed innovative digital marketing strategies, staying ahead of industry trends and competitors'' tactics.
- Created visually appealing reports detailing campaign successes which were used internally by various departments.
- Developed engaging content for social media platforms, resulting in higher user engagement rates.
- Optimized digital advertising budgets, maximizing return on investment for paid marketing channels.
- Streamlined workflows within the marketing team by adopting project management tools like Trello or Asana.
- Created short-form videos, animated gifs and motion graphics for social media posts.
- Delivered edits on time for reviews and final delivery.
- Combined text, video and other composited elements onscreen to create logical, coherent layouts.
- Enhanced video quality by applying color correction, grading, and special effects techniques.
- Increased viewer engagement through skillful use of pacing, rhythm, and transitions in video edits.
Skills
Verbal and written communication
Budgeting
Brand or product development
Marketing analytics
Lead Development
Online presence monitoring
Social Media Management
Networking and relationship building
Preparing sets
Pre-Production Planning
Staging shots
Documentation skills
Recordkeeping abilities
Surveillance
Resourceful
Interior patrol
Safety and security
Complaint resolution
Daily workflow improvement
Sales expertise
Stage Performance
Solo singing
Vocal projection
Choir performances
Sight singing
Wide singing range
Perfect pitch
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Self-Motivated
Active Listening
Teambuilding
Good Telephone Etiquette
Multitasking Abilities
Certification
Notary Public
Timeline
Bouncer
Tin Roof Bars
10.2024 - Current
Shift Manager
Domino's Pizza
08.2024 - 10.2024
Social Media Marketer
Tri-Hymn Records
07.2024 - 10.2024
PCA
Home Helpers Home Care Chicagoland
02.2024 - 04.2024
Notary Public
10-2022
Office Manager
Those Guys Professional Landscaping Dab Mikes Home
07.2022 - 04.2023
Cook
Applebee's Grill + Bar
01.2022 - 04.2022
Cook
Sunny Street Cafe
04.2021 - 05.2021
Shift Manager
Rallys Fast Food Resturant
09.2020 - 03.2021
Digital Marketer
Any
07.2020 - Current
Chicken Farmer
Tyson Fresh Meats
04.2020 - 07.2020
Manager
Guest Inn Motel
07.2019 - 01.2020
Team Member
McDonald's
07.2018 - 11.2018
Team Member
Subway
02.2018 - 06.2018
Computer Cleaner
Retail Technology Group
01.2017 - 05.2017
Crew Member
McDonald's
06.2016 - 12.2016
Crew Member
Flying Burrito
11.2015 - 04.2016