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Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)

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Accomplished Customer Service Supervisor at USPS, adept in workforce optimization and fostering team development. Leveraged problem-solving and leadership skills to enhance service delivery, significantly reducing employee turnover and elevating customer satisfaction. Expert in implementing efficient scheduling and training programs, driving continuous improvement and operational excellence.

At USPS, I spearheaded customer service excellence, enhancing team productivity by fostering a culture of continuous improvement and strong customer relations. My leadership significantly reduced employee turnover and improved satisfaction rates, leveraging skills in workforce management and motivational leadership to achieve top-tier results.

Dynamic customer service leader with a proven track record at HomeTeam Mortgage, excelling in complaint resolution and team building. Enhanced customer satisfaction by 20% through strategic service delivery optimization. Proficient in CRM and MS Office, adept at fostering positive relationships and driving continuous improvement. Recognized for adaptability and effective decision-making in high-pressure environments.

Human resources coordinator with 6 years of experience in recruitment, policy development, merchandising, and office management. Proven ability to enhance employee relations and streamline processes. Recognized for exceptional performance and consistently surpassing organizational goals.

Dynamic Customer Service Supervisor at USPS with a proven track record in employee training and performance evaluation. Skilled in policy development and conflict resolution, I enhanced customer satisfaction and team productivity by implementing effective procedures. Recognized for cultivating a motivated workforce and delivering exceptional service in high-pressure environments.

Samantha Gennaro

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