Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Gilliam

Fort Smith,AR

Summary

Experienced with fraud detection and prevention, ensuring integrity of financial transactions. Utilizes strong investigative skills to uncover fraudulent activities and implement preventive measures. Track record of maintaining compliance and safeguarding assets through effective communication and analytical thinking.

Overview

6
6
years of professional experience

Work History

Fraud Agent

First National Bank of Fort Smith
07.2024 - Current
  • Monitored high-risk accounts for unusual activity patterns that may indicate fraudulent behavior or identity theft attempts.
  • Maintained detailed records of all investigations, ensuring compliance with company policies and regulatory requirements.
  • Enhanced customer satisfaction through timely resolution of fraud disputes and thorough investigation processes.
  • Identified patterns in fraudulent activities by analyzing large data sets, leading to proactive countermeasures against emerging threats.
  • Analyzed chargeback claims for legitimacy before processing refunds or adjustments, safeguarding company assets from misuse or abuse.

Operations Supervisor

First National Bank of Fort Smith
01.2024 - 07.2024
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.

New Accounts Representative

First National Bank of Fort Smith
10.2023 - 01.2024
  • Presented new and additional products and services to existing customers.
  • Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
  • Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Mentored junior staff members in matters relating to customer service excellence while also providing guidance on career development opportunities.
  • Trained new employees in account management procedures and best practices, enhancing team efficiency.

Teller

First National Bank of Fort Smith
07.2023 - 10.2023
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Receptionist

Hubbs Animal Clinic
06.2019 - 06.2023
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Answered central telephone system and directed calls accordingly.

Education

Bachelor of Science - Animal Science

Oklahoma State University
Stillwater
05-2017

Skills

  • Suspicious activity reporting
  • Transaction monitoring
  • Fraud prevention
  • Investigation techniques
  • Identity validation
  • Confidentiality
  • Case management
  • Telephone and email etiquette
  • Activity monitoring
  • Fraud detection
  • Dispute resolution
  • Loss prevention

Timeline

Fraud Agent

First National Bank of Fort Smith
07.2024 - Current

Operations Supervisor

First National Bank of Fort Smith
01.2024 - 07.2024

New Accounts Representative

First National Bank of Fort Smith
10.2023 - 01.2024

Teller

First National Bank of Fort Smith
07.2023 - 10.2023

Receptionist

Hubbs Animal Clinic
06.2019 - 06.2023

Bachelor of Science - Animal Science

Oklahoma State University

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