Stephanie Tounzen
Van Buren,AR
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Assistant Vice President/Branch Manager
First National Bank Of Fort Smith
01.2023 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Branch Manager
First National Bank Of Fort Smith
01.2015 - Current
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Operated high volume and top performing branch before transferring to another location. In time, accepted role of managing two locations.
Training Specialist
First National Bank Of Fort Smith
01.2015 - Current
- Trained new hires on teller procedures and was interim Training Coordinator until position was filled.
- Developed New Accounts training for company.
- Trained and mentored new and current personnel hired to fulfill teller, new accounts, and branch supervisors bank wide.
Operations Supervisor
First National Bank Of Fort Smith
01.2013 - Current
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
New Accounts Representative
First National Bank Of Fort Smith
05.2011 - Current
- Presented new and additional products and services to existing customers.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Created New Accounts manual to assist team members for accuracy in completing customer documents.
- Top performer in sales with cross-selling bank products.
Teller
First National Bank Of Fort Smith
06.2010 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma -
Southside High School
Fort Smith, ARSome College (No Degree) -
University of Arkansas Fort Smith
Fort Smith, ARSkills
- Excellent Team Leadership
- Branch Operations
- Customer Relations
- Conflict Resolution
- Managing Multiple Tasks
- Customer Relationship Management
Timeline
Assistant Vice President/Branch Manager
First National Bank Of Fort Smith
01.2023 - Current
Branch Manager
First National Bank Of Fort Smith
01.2015 - Current
Training Specialist
First National Bank Of Fort Smith
01.2015 - Current
Operations Supervisor
First National Bank Of Fort Smith
01.2013 - Current
New Accounts Representative
First National Bank Of Fort Smith
05.2011 - Current
Teller
First National Bank Of Fort Smith
06.2010 - Current
High School Diploma -
Southside High School
Some College (No Degree) -
University of Arkansas Fort Smith
Similar Profiles
Elisabeth CorbitElisabeth Corbit
Registered Nurse, Emergency Department at Mercy Hospital Fort SmithRegistered Nurse, Emergency Department at Mercy Hospital Fort Smith
Kodi KendrickKodi Kendrick
Customer Service Representative at First National Bank Fort SmithCustomer Service Representative at First National Bank Fort Smith
Sydney PassSydney Pass
Retail Banker at Fort Still National BankRetail Banker at Fort Still National Bank