Samantha Glenn
Fresno,CA
Summary
Results-driven cashier with expertise in point-of-sale operations and inventory management. Demonstrated success in resolving customer inquiries and maintaining accurate cash handling. Proven ability to foster positive relationships and enhance customer satisfaction. Ready to contribute skills to a dynamic team environment.
Overview
20
20
years of professional experience
Work History
Customer Service Cashier
CVS Pharmacy
Fresno, California
09.2024 - Current
- Operated point-of-sale system for processing transactions efficiently.
- Collaborated with team members to ensure inventory accuracy and availability.
- Engaged with customers to provide excellent service and build relationships.
- Followed safety protocols to ensure a safe shopping environment for all patrons.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Operated scanning equipment for price checks and stock replenishment.
- Answered incoming calls regarding product inquiries or orders.
- Answered questions about current promotions and resolved issues according to store policies.
- Restocked shelves with merchandise to enhance product displays regularly.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Accounts Management Representative
Internal Revenue Service, IRS
Fresno, California
10.2018 - 12.2018
- Call center environment.
- Managed client inquiries and provided assistance with tax-related information.
- Ensured accurate documentation and compliance with IRS regulations and guidelines.
- Collaborated with team members to resolve complex client issues efficiently.
- Analyzed data to identify trends in customer behavior and preferences.
- Resolved complex customer issues in a timely manner.
- Maintained accurate records of customer interactions using CRM software.
Senior Banking CSR
Bank of America
Fresno, California
11.2005 - 07.2016
- Call center environment.
- Resolved customer issues through active listening and problem-solving techniques.
- Utilized banking software to manage customer accounts and track service requests.
- Maintained compliance with banking regulations during customer interactions.
- Built strong relationships with clients to foster loyalty and trust in services.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Informed customers about new products or services available through the bank.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Identified potential fraud cases and reported them to the supervisor.
- Checked customers' identification when necessary in compliance with anti-money laundering regulations.
- Monitored account activities for suspicious patterns that could indicate fraudulent activity.
- Conducted research into customer questions or problems using available resources.
- Cross-sold bank products such as credit cards, loans, and insurance policies.
- Verified customer signatures against signature cards on file at the branch.
- Reconciled discrepancies between teller cash counts and computerized records on a daily basis.
- Mentored junior team members and managed employee relationships.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided top quality control and eliminated downtime to maximize revenue.
- Provided excellent customer service by responding promptly to requests or inquiries.
- Explained banking procedures and regulations to customers accurately.
Education
High School Diploma -
Selma High School
Selma, CA05-1994
Some College (No Degree) - Nursing
Fresno City College
Fresno, CASkills
- Point-of-sale operation
- Problem solving
- POS system operation
- Phone etiquette
- Product knowledge
- Cash handling
- Inventory management
- Customer inquiry resolution
- Order processing
- Relationship management
References
References available upon request.
Timeline
Customer Service Cashier
CVS Pharmacy
09.2024 - Current
Accounts Management Representative
Internal Revenue Service, IRS
10.2018 - 12.2018
Senior Banking CSR
Bank of America
11.2005 - 07.2016
High School Diploma -
Selma High School
Some College (No Degree) - Nursing
Fresno City College