Samantha Gonzales
Austin,TX
Summary
Enthusiastic, dependable, motivated, hard working indivdual In administrative support seeking to leverage strong communication, problem solving and organizational skills in a remote position . Eager to apply my experience in customer service while contributing effectively to a dynamic team.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administration Clerk
Lone Star Orthopedics
06.2017 - Current
- Majority of customers inquiries are through phone or email and chat
- Managed all new patient referrals and scheduled all postop and follow-up appointments and surgeries
- Answered telephone calls, took messages, and communicated with other members of the medical team regarding patient care
- Handled all filling and record management
- Collected payment and verified insurance eligibility with patients
- Updated confidential client information files, scanned documents into patient's charts, and managed files as needed
- Complete all MRI, Ct and Surgical authorizations through virtual applications
- Order all medical, office and DME supplies for office
- Meetings via zoom with billing professionals and doctors
Dental Admitting Clerk
Community Care
09.2014 - 06.2017
- Interviewed Incoming patients and keyed in the necessary data needed for admission into the computer
- Carried out general clerical duties such as filling out request’s forms, distributing communication between various departments, obtained signatures, and registering patients
- Provide customer services with incoming calls, assist with scheduling patients or collecting payments
- Team meetings via skype
Patient Service Representative
Durable Medical Equipment
01.2011 - 09.2014
- Resolved questions, concerns and patient conflicts while delivering the highest level of customer service
- Explained and answered all questions on the services and Durable Medical Equipment
- Assisted patients with all aspects of insurance billing resolution or payments
Skills
- Patient scheduling
- Electronic record management
- Insurance verification
- Data entry
- Appointment coordination
- Customer service
- Communication skills
- Telephone etiquette
Certification
Medical Administrative 2009
Timeline
Administration Clerk
Lone Star Orthopedics
06.2017 - Current
Dental Admitting Clerk
Community Care
09.2014 - 06.2017
Patient Service Representative
Durable Medical Equipment
01.2011 - 09.2014