Samantha Gonzalez
Upland,CA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EPIC system.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Loma Linda University Health Care
San Bernardino, CA
10.2022 - Current
- Entered patient demographic and insurance data into electronic medical record system.
- Verified insurance eligibility and coverage for patients.
- Used Epic to schedule appointments.
- Handled patient and medical office inquiries in person, telephone, fax and through email.
- Greeted and assisted 30-60 patients with check-in procedures daily.
- Delivered support to medical staff in completion of patient paperwork.
- Prepared and processed patient referrals for scheduled and walk-in patients.
- Assisted with medical coding and billing tasks.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Cash Posting Specialist
Air Methods
03.2022 - 10.2022
- Accurate and timely posting of all cash payments for all businesses touching 110-140 accounts daily.
- Prepare daily cash log for payments received by mail and EFT.
- Assist with securing missing EOBs either by downloading them from payer website or calling for a copy.
- Maintain billing software by updating rate change, cash spreadsheets, and current collection reports.
- Research payment issues and communicate with other departments to resolve.
- Assist with registering for payment portals or identify possible ERA/EFT options.
- Assist with Special Projects as assigned.
Deposit Specialist
Concentra
Rancho Cucamonga, CA
12.2018 - 03.2022
- Receive and separate mail daily into checks and correspondence
- Process EOBs as instructed
- Operate Perceptive, BCS, Email and Excel daily
- File finished batches by numeric order
- Call and locate EOBs for checks sent in without backup
- Maintained productivity level of 800 checks and 20 batches daily
- Prepare correspondences to be mailed out
- Run checks through PNC system with 100% accuracy
- Drop and balance deposits.
Shift Lead
Walgreens
12.2013 - 12.2018
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Balance daily Cash report.
- Coached team members in techniques necessary to complete job tasks.
- Processed incoming drug orders.
- Worked as back up pharmacy tech during peak times, intaking prescriptions, typing up orders, verifying insurance and checking out patients.
Education
High School Diploma -
Mojave High
Hesperia, CA2009
Skills
- 45 WPM typing speed
- MS Office
- Rapid 10-key data entry
- Staff Management
- Training and Development
- EPIC Appointment Scheduling
- Eligibility Determination
- Medical Records Maintenance
Timeline
Patient Service Representative
Loma Linda University Health Care
10.2022 - Current
Cash Posting Specialist
Air Methods
03.2022 - 10.2022
Deposit Specialist
Concentra
12.2018 - 03.2022
Shift Lead
Walgreens
12.2013 - 12.2018
High School Diploma -
Mojave High