Samantha Gonzalez
Upland,CA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EPIC system.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Loma Linda University Health Care
10.2022 - Current
- Entered patient demographic and insurance data into electronic medical record system.
- Verified insurance eligibility and coverage for patients.
- Used Epic to schedule appointments.
- Handled patient and medical office inquiries in person, telephone, fax and through email.
- Greeted and assisted 30-60 patients with check-in procedures daily.
- Delivered support to medical staff in completion of patient paperwork.
- Prepared and processed patient referrals for scheduled and walk-in patients.
- Assisted with medical coding and billing tasks.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Cash Posting Specialist
Air Methods
03.2022 - 10.2022
- Accurate and timely posting of all cash payments for all businesses touching 110-140 accounts daily.
- Prepare daily cash log for payments received by mail and EFT.
- Assist with securing missing EOBs either by downloading them from payer website or calling for a copy.
- Maintain billing software by updating rate change, cash spreadsheets, and current collection reports.
- Research payment issues and communicate with other departments to resolve.
- Assist with registering for payment portals or identify possible ERA/EFT options.
- Assist with Special Projects as assigned.
Deposit Specialist
Concentra
12.2018 - 03.2022
- Receive and separate mail daily into checks and correspondence
- Process EOBs as instructed
- Operate Perceptive, BCS, Email and Excel daily
- File finished batches by numeric order
- Call and locate EOBs for checks sent in without backup
- Maintained productivity level of 800 checks and 20 batches daily
- Prepare correspondences to be mailed out
- Run checks through PNC system with 100% accuracy
- Drop and balance deposits.
Shift Lead
Walgreens
12.2013 - 12.2018
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Balance daily Cash report.
- Coached team members in techniques necessary to complete job tasks.
- Processed incoming drug orders.
- Worked as back up pharmacy tech during peak times, intaking prescriptions, typing up orders, verifying insurance and checking out patients.
Education
High School Diploma -
Mojave High
Hesperia, CA2009
Skills
- 45 WPM typing speed
- MS Office
- Rapid 10-key data entry
- Staff Management
- Training and Development
- EPIC Appointment Scheduling
- Eligibility Determination
- Medical Records Maintenance
Timeline
Patient Service Representative
Loma Linda University Health Care
10.2022 - Current
Cash Posting Specialist
Air Methods
03.2022 - 10.2022
Deposit Specialist
Concentra
12.2018 - 03.2022
Shift Lead
Walgreens
12.2013 - 12.2018
High School Diploma -
Mojave High
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