Samantha Gonzalez
Rancho Cucamonga,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
30
30
years of professional experience
Work History
Administrative Receptionist
LIVENATION - Glen Helen Amphitheater
05.2017 - Current
- Maintained accurate records of visitor logs and security access cards.
- Boosted client satisfaction with prompt and professional responses to phone and email inquiries, addressing concerns efficiently.
- Streamlined administrative processes by organizing and prioritizing tasks, resulting in improved productivity for the entire team.
- Supported executive staff with scheduling and meeting preparation, ensuring seamless operations and time management.
- Managed office supply inventory by monitoring stock levels and placing timely orders, ensuring the availability of necessary resources for all staff members.
- Collaborated effectively with team members to achieve common goals, sharing resources and offering assistance when needed.
- Handled confidential correspondence discreetly while adhering to strict privacy guidelines regarding sensitive information protection.
- Contributed to a positive company image with outstanding customer service skills, greeting visitors warmly and promptly addressing their needs or concerns.
- Contributed to a welcoming environment at the reception area by maintaining cleanliness standards and displaying professional decorum at all times.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Division Director I
San Bernardino County Probation Department
04.2000 - Current
- As an Administrative Manager I plan, organize, evaluate the operations of the Central Juvenile Detention and Assessment Center.
- Assist in the formulation, interpretation, and adherence of department policy.
- Provide guidance to ensure staff understand the department’s mission, vision, and guiding principles.
- Produce weekly reports that analyzed the programs offered to the youth in custody.
- Attend weekly meetings to discuss and optimize strategies.
Sales Representative /Cashier Team Lead
Footaction USA
05.1994 - 02.2001
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Listened to customer needs and desires to identify and recommend optimal products.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Conducted regular audits of register funds, minimizing potential losses due to theft or error.
Security Intern
San Bernardino County Marshal’s Department
06.1997 - 04.2000
- Participated in security awareness training sessions, improving overall team knowledge and preparedness for potential threats.
- Aided in creating documentation outlining proper procedures for handling sensitive information securely to protect against unauthorized disclosure or misuse.
- Acted as a liaison between the security team and other departments, fostering improved communication channels and promoting a culture of shared responsibility for safeguarding critical organizational assets.
- Operate medal detectors and conducted searches when directed to do so.
- Maintained security records logs and reports for the San Bernardino County Courts.
Education
Bachelor of Arts - Criminal Justice
California State University - San Bernardino
San Bernardino, CA06.2004
Skills
- Telephone skills
- Customer/Client relations
- Customer and client relations
- File Organization
- Customer Service
- Active Listening
- Problem-solving abilities
- Critical Thinking
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Leadership skills
- Team Management
- Staff Management
- Strategic Planning
- Meetings and presentations
- Communication Management
- Verbal and written communication
- Operations Management
- Project Management
- Investigations
- Risk and needs assessments
- Trained in defensive tactics
- Weapons training
- Adult probation
- Data Gathering
- Data Collection
- Interdepartmental Collaboration
- Restorative justice
- Motivational
- Court Procedures
- Administration of Physical Restraints training
- First Aid Training
- Courtroom Testimony
Languages
Spanish
Full Professional
Timeline
Administrative Receptionist
LIVENATION - Glen Helen Amphitheater
05.2017 - Current
Division Director I
San Bernardino County Probation Department
04.2000 - Current
Security Intern
San Bernardino County Marshal’s Department
06.1997 - 04.2000
Sales Representative /Cashier Team Lead
Footaction USA
05.1994 - 02.2001
Bachelor of Arts - Criminal Justice
California State University - San Bernardino
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