Samantha Gordon
Queens,NY
Summary
Customer Service Specialist with extensive experience in managing high-volume client demands and delivering tailored recommendations based on current trends. Proven expertise in hair braiding and nail care, consistently driving revenue growth through strategic product suggestions. Highly organized with a strong commitment to maintaining accurate records and efficient scheduling.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Stylist
Alize Unisex Barbershop
02.2021 - Current
- Braiding, Weaving and Styling Hair
- Daily operating of the beauty salon
- Handling all customer complaints with regards to customer service
- Receptionist Duties
Food Service
Taco Bell
Far Rockaway
06.2019 - 09.2020
- Food Preparation
- Cleaning Restaurant
- Food Sanitation
- Customer Service
Hair Salon Manager
Sheriffa brown
Westmoreland , Jamaica
02.2017 - 05.2018
- Generated reports on key metrics related to customer service levels and employee productivity.
- Identified cost-saving opportunities by evaluating operational processes and procedures.
- Resolved customer complaints in a timely manner to maintain high levels of satisfaction.
Waitress
Keisha's Restaurant
Clarendon , Jamaica
09.2012 - 02.2017
- Taking customer's orders
- Cashier duties
- Serving customers
Education
CNA - Nursing Assistant
New York Career Training Schol
Far Rockaway, NY06-2024
6 CXC O' Levels - Business
Bethel College
Clarendon , Jamaica 07-2008
Diploma -
Clarendon College
Skills
- Highly motivated team player
- Strong interpersonal and communication skills
- Hard Working
- Punctual
- Willingness
Certification
- Food and Nutrition
- Clothing & Textiles
Hobbies and Interests
- Playing Netball
- Listening music
- Cooking
Timeline
Stylist
Alize Unisex Barbershop
02.2021 - Current
Food Service
Taco Bell
06.2019 - 09.2020
Hair Salon Manager
Sheriffa brown
02.2017 - 05.2018
Waitress
Keisha's Restaurant
09.2012 - 02.2017
CNA - Nursing Assistant
New York Career Training Schol
6 CXC O' Levels - Business
Bethel College
Diploma -
Clarendon College
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