Samantha Graham
Grand Rapids,MI
Summary
Dynamic professional with over 10 years of HPP experience and over 5 years of marketing experience at DTE Energy, excelling in enhancing customer satisfaction and team performance through excellent communication and problem-solving skills. Provided innovative ideas and solutions, contributing to a productive work environment and continuous improvement. Recognized for multitasking abilities and meticulous attention to detail, demonstrating a commitment to excellence and a self-motivated approach to professional growth.
Overview
14
14
years of professional experience
Work History
Market Support
DTE Energy
Grand Rapids, MI
04.2021 - Current
- Maintained positive working relationship with fellow staff and management.
- Collaborated with cross-functional teams to achieve sales goals, creating opportunities for sales growth
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our services.
- Updated and maintained databases with current information, identifying areas for sales growth.
- Participated in local community events to drive sales and promote brand awareness, approaching customers and engaging in conversation through the use of effective interpersonal and people skills.
- Coordinated with marketing teams to ensure promotions were consistent with overall marketing objectives for digital and social media.
- Contributed innovative ideas and solutions for digital and social media to promote brand awareness.
- Collaborated with marketing and communications teams on standardization, design and production of marketing materials.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Operations Analyst
DTE Energy
Grand Rapids, MI
06.2014 - 03.2021
- Provided management support for the daily operations.
- Identified operational and performance issues and worked with the manager to resolve concerns.
- Maintained up-to-date reports of all data related to operational activities.
- Provided technical assistance in troubleshooting issues related to operational systems, or technology, for technicians.
- Designed reports to track key performance indicators, such as cost savings, job times, and customer satisfaction.
- Analyzed and documented existing operational processes to identify inefficiencies, and recommend process improvements.
- Managed relationships with external vendors.
- Promoted high customer satisfaction by resolving problems or customer complaints with knowledgeable, friendly service.
- Contributed innovative ideas and solutions to enhance team performance, and encourage team engagement.
- Worked successfully with a diverse group of coworkers to accomplish goals and maintain day-to-day work functions.
- Managed time effectively to ensure jobs were completed on schedule, and appointments were met.
- Provided support and designed & managed sales contests to promote sales growth for Grand Rapids, Muskegon, and Greater Michigan
- Completed day-to-day duties accurately and efficiently.
Bartender
McFadden's
Grand Rapids, MI
04.2011 - 06.2014
- Made friendly conversation with customers to provide enjoyable bar experience.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Assisted in the coordination of special events to boost customer numbers and profits.
Education
Bachelor of Arts - Communications
Grand Valley State University
Allendale, MI06-2013
Skills
- Multitasking abilities
- Interpersonal skills
- Task prioritization
- Time management abilities
- Customer interaction
- Excellent communication
- Relationship building
- Self-motivation
- Continuous improvement
- Attention to detail
Timeline
Market Support
DTE Energy
04.2021 - Current
Operations Analyst
DTE Energy
06.2014 - 03.2021
Bartender
McFadden's
04.2011 - 06.2014
Bachelor of Arts - Communications
Grand Valley State University
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