Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samantha Greathouse

Huntington Beach,California

Summary

Over eight years of experience in high-volume guest service environments and two years as a Guest Interaction Trainer. Skilled in communication, conflict resolution, and instructional support, with a proven ability to engage diverse audiences and foster positive, inclusive environments. Experienced in training and mentoring others, delivering clear instructions, and adapting to individual needs—skills directly applicable to classroom teaching. Committed to creating engaging, supportive learning spaces that promote critical thinking and student success.

Overview

8
8
years of professional experience

Work History

Guest interaction Trainer

Walt Disney Parks and Resorts
Anaheim, California
11.2024 - Current
  • Developed engaging training materials for diverse learning styles, improving knowledge retention.
  • Trained team members on customer service standards and operational procedures, enhancing service delivery.
  • Tailored instructional approaches to suit individual or group learning styles.
  • Oversaw onboarding process for new hires, facilitating smooth integration into team dynamics.

Attractions Cast Member

Walt Disney Parks and Resorts
Anaheim, California
11.2017 - Current
  • Guided visitors through attractions, ensuring safety and enjoyment at all times.
  • Facilitated crowd control during peak times, enhancing guest flow and park experience.
  • Captivated guests through storytelling and character interactions, creating memorable experiences.
  • Welcomed guests and provided exceptional service throughout their park experience.
  • Addressed guest inquiries and resolved concerns swiftly, contributing to overall guest satisfaction.
  • Ensured that all safety protocols were adhered to at all times.

Education

Bachelor of Arts - History

California State University, Fullerton
Fullerton, CA
05-2025

Skills

  • Employee training
  • New hire training
  • Customer service
  • Feedback delivery
  • Employee engagement
  • Team building
  • Interpersonal communication
  • Learning styles
  • Guest engagement
  • Safety compliance
  • Flexibility
  • Public speaking

Languages

ASL
Professional

Timeline

Guest interaction Trainer

Walt Disney Parks and Resorts
11.2024 - Current

Attractions Cast Member

Walt Disney Parks and Resorts
11.2017 - Current

Bachelor of Arts - History

California State University, Fullerton
Samantha Greathouse