Samantha Greene
Shallotte,NC
Summary
Accomplished and energetic Department Supervisor with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Knowing your Business, communication, and executing tasks on time and efficiently.
Overview
8
8
years of professional experience
Work History
Lead Stylist
Hair Shapers of NC
Ocean Isle Beach, NC
06.2021 - Current
- Highlighted hair in varying shades.
- Sanitized all equipment and styling tools.
- Cut and colored hair for Number clients daily.
- Processed payments, entering sales in register for prompt customer service.
- Recorded notes for future reference about customer preferences and services delivered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Head Cashier
The Home Depot
Shallotte, NC
01.2019 - Current
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Maintain cage security according to rules
- Count money and audit money drawers
- Assist customers by providing information and resolving their complaints
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Accept credit applications and verify credit references to provide check-cashing authorization or to establish house credit accounts
- Greet customers entering establishments.
Department Supervisor
The Home Depot
Plaistow, NH
06.2017 - 01.2019
- Department Supervisors balance the responsibilities of serving the customer and ensuring that direct reports are educated on the process, behaviors, and expectations for meeting customer needs
- High-level expectations for the Department Supervisor include the following: Leadership: Drive a culture of learning by teaching, coaching and training with positive motivation and isoaration
- Customer Service: Drive culture of excellent Customer service throughout the department using the FIRST Model
- In-stalk: Drive turns by executing In-Stalk 1-2-3 and maintaining department standards
- Store Appearance: Ensure your department adheres to in-aisle and showroom standards.
Stylist
The Professional Stylist Forum
Andover, MA
03.2016 - 09.2016
- Clean and sterilize scissors, combs, clippers, and other instruments
- Question patrons regarding desired services and haircut styles
- Clean work stations and sweep floors
- Record services provided on cashiers' tickets or receive payment from customers
- Keep card files on clientele, recording notes of work done, products used and fees charged after each visit
- Curl, color, or straighten hair, using special chemical solutions and equipment
- Stay informed of the latest styles and hair care techniques
- Shampoo hair
- Provide face, neck, and scalp massages.
Education
High School Diploma - Cosmetology
Shawsheen Valley Technical High School
Billerica, MA06.2012
Skills
- Customer and Personal Service
- Active Listening
- Service Orientation
- Time Management
- Education and Training
- Monitoring
Timeline
Lead Stylist
Hair Shapers of NC
06.2021 - Current
Head Cashier
The Home Depot
01.2019 - Current
Department Supervisor
The Home Depot
06.2017 - 01.2019
Stylist
The Professional Stylist Forum
03.2016 - 09.2016
High School Diploma - Cosmetology
Shawsheen Valley Technical High School