Samantha Guerrero
Summary
Developed robust skills in behavior management and intervention strategies within clinical setting, now seeking to transition into new field. Focus on tailored behavior plans and effective communication, ensuring positive outcomes for individuals. Bringing solid foundation in analytical thinking and problem-solving to new professional challenges.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Behavioral Interventionist
360 Behavioral Health
03.2018 - Current
- Developed strong rapport with students through active listening and empathetic understanding, fostering trust and open communication channels.
- Partnered with parents to create consistent routines and expectations across home and school settings, reinforcing desired behaviors more effectively.
- Promoted a positive learning environment by modeling appropriate social skills and fostering respectful interactions among students.
- Designed engaging lessons that incorporated social-emotional learning components, increasing self-awareness and interpersonal competence among students.
- Enhanced student engagement with evidence-based strategies such as token economies and self-monitoring techniques.
- Adapted intervention strategies to accommodate the unique learning styles and needs of each student, maximizing their potential for success.
- Improved behaviors through modeling, role-playing and other effective strategies.
- Improved behavior by modeling positive choices and teaching socially-acceptable options.
- Provided emotional support to students and families.
Sales Associate
Macy's Department Store
11.2017 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Barista
Starbucks
08.2016 - 11.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Education
High School Diploma -
Pioneer Valley High School
Santa Maria, CA06-2014
Skills
- Collaborative teamwork
- Positive reinforcement methods
- Social skills training
- Multicultural competence
- Applied behavior analysis
- Crisis intervention strategies
- Data collection and analysis
- Problem-solving skills
- Documentation and reporting
- Teamwork and collaboration
- Adaptability and flexibility
Certification
- Crisis Prevention and Intervention (CPI)
- California Driver's License
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Behavioral Interventionist
360 Behavioral Health
03.2018 - Current
Sales Associate
Macy's Department Store
11.2017 - 02.2018
Barista
Starbucks
08.2016 - 11.2017
High School Diploma -
Pioneer Valley High School
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