Samantha Guillen
Orlando
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Self Employed
Sales
01.2023 - Current
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly.
- Developed new client relationships by actively engaging with potential customers.
Administrative Assistant
ABT Roofing
01.2021 - 12.2022
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Sales Representative
Florsheim Company
09.2019 - 08.2021
- Developed strong client relationships for long-term loyalty and repeat business.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Exceeded sales targets through effective planning and goal setting.
Roofing Sales Representative
A+ Restoration
06.2018 - 08.2019
- Increased customer engagement by implementing personalized follow-up strategies.
- Collaborated with marketing teams to create compelling sales presentations, boosting client interest.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Education
Bachelor's degree - Architecture
Florida Atlantic University
Fort Lauderdale, FL05-2025
Undergraduate Studies -
Valencia College
Orlando, FL04.2022
Associate in Arts -
Valencia College
Orlando, FL12.2020
Skills
- Problem-solving
- Customer service
- Computer skills
- Data collection
- Organizational skills
- Personal assistant experience
- Documentation and reporting
- Sketchup
- Archicad
- Adobe Illustrator
Certification
Certified Internet Web Professional
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Self Employed
Sales
01.2023 - Current
Administrative Assistant
ABT Roofing
01.2021 - 12.2022
Sales Representative
Florsheim Company
09.2019 - 08.2021
Roofing Sales Representative
A+ Restoration
06.2018 - 08.2019
Bachelor's degree - Architecture
Florida Atlantic University
Undergraduate Studies -
Valencia College
Associate in Arts -
Valencia College