Samantha Gutierrez
Laredo
Summary
Organized professional bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering several years of experience in leadership and administrative support roles.
Overview
8
8
years of professional experience
Work History
Infusion Administration Coordinator
Laredo Arthritis & Rheumatology Center
Laredo
07.2021 - 11.2024
- Communicated with healthcare providers to ensure accurate treatment plans and medication orders.
- Managed patient records and documentation using electronic health record systems.
- Liaised with insurance companies to facilitate patient care and resolve billing issues.
- Assisted patients in understanding their bills and payment options clearly.
- Monitored accounts receivable reports to identify outstanding balances regularly.
- Educated staff on billing policies and procedures to enhance team knowledge.
- Monitored the progress of unpaid claims and followed up as needed.
- Assisted patients in understanding their medical bills, benefits, and coverage.
- Ensured compliance with HIPAA regulations related to patient privacy rights.
- Developed relationships with referring providers in order to ensure continuity of care across multiple settings.
- Ordered necessary supplies and medications required for administration of infusions treatments from pharmacy or other vendors as needed.
- Processed patient billing claims using advanced healthcare software systems.
- Reviewed and verified insurance eligibility for patient services efficiently.
- Communicated with healthcare providers to resolve billing discrepancies promptly.
Medical Assistant
Laredo Arthritis & Rheumatology Center
Laredo
04.2021 - 06.2021
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient scheduling and coordinated follow-up appointments efficiently.
- Collected and documented patient medical histories and vital signs accurately.
- Prepared examination rooms by sanitizing equipment and restocking supplies.
- Educated patients on treatment plans and medication instructions clearly.
- Maintained electronic health records ensuring compliance with privacy regulations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Medical Assistant
Gastroenterology Consultants of Laredo
Laredo
11.2020 - 03.2021
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Documented patient encounters and physician notes in real-time during examinations.
- Followed clinicians throughout shift in high-volume, busy environments.
- Prepared charts for upcoming appointments by retrieving relevant medical history from previous visits.
- Observed examinations and procedures performed by physicians to document findings accurately in the EMR system.
- Handled incoming calls and responded to patient inquiries professionally.
- Assisted with referrals and prepared medical records for patients.
Medical Receptionist
Laredo Spine Medical Center
Laredo
11.2018 - 11.2020
- Managed patient check-ins and appointment scheduling using electronic health records system.
- Assisted patients with inquiries regarding services, billing, and medical records requests.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Assisted the chiropractor with patient treatments by setting up equipment, preparing patients for treatment, and providing support throughout the session.
- Recorded detailed prognosis, treatment, responses, and progress notes in patient charts.
- Monitored patients during exercise sessions to ensure proper technique is being used and to provide additional instruction when necessary.
- Provided massage therapy to patients under the supervision of a licensed chiropractor.
Sales Associate
International Bank of Commerce
Laredo
07.2016 - 09.2018
- Developed strong relationships with clients to understand their banking needs.
- Assisted customers with account inquiries and transactions efficiently.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Developed and implemented sales strategies to increase customer base and maximize profits.
- Assisted customers in opening new bank accounts, setting up direct deposits, and transferring funds between accounts.
- Identified new business opportunities and developed relationships with potential clients.
Education
Certified Clinical Medical Assistant - Healthcare
Brightwood College
Laredo, TX11-2018
High School Diploma -
United South High School
Laredo, TX06-2016
Skills
- Electronic health records management
- Medical billing and coding
- Patient care coordination
- HIPAA compliance
- Insurance verification processes
- Healthcare administration
- Customer service excellence
- Team collaboration and support
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Infusion Administration Coordinator
Laredo Arthritis & Rheumatology Center
07.2021 - 11.2024
Medical Assistant
Laredo Arthritis & Rheumatology Center
04.2021 - 06.2021
Medical Assistant
Gastroenterology Consultants of Laredo
11.2020 - 03.2021
Medical Receptionist
Laredo Spine Medical Center
11.2018 - 11.2020
Sales Associate
International Bank of Commerce
07.2016 - 09.2018
Certified Clinical Medical Assistant - Healthcare
Brightwood College
High School Diploma -
United South High School