Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Samantha Haarstad

Port Orchard,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

11
11
years of professional experience

Work History

Managing Market Partner

Monat
02.2022 - Current
  • Built relationships with customers and community to promote long term business growth.
  • Attended sales meetings and sales trainings.
  • Contributed to team objectives in fast-paced environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Financial Center Assistant Manager

Bank Of America
12.2019 - 05.2023
  • Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Prepared, sorted and distributed audit reports to appropriate branches.
  • Complied with established internal controls and policies.

Interim Financial Center Manager

Bank Of America
12.2021 - 02.2022
  • Responsible for all daily performance, sales goals, and operations
  • Building and nurturing relationships with clients and team
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Developed strategic plans for day-to-day financial operations.

Financial Center Operations Manager

Bank Of America
11.2016 - 12.2019
  • Execute all operational metrics, as well as adhere to, enforce, and carry out internal and regulatory policies, and procedures
  • Creating schedules, past cash vault custodian, ordering all supplies within budget, overseeing marketing displays
  • Ensure customers are connected to all their financial resources
  • Sole Financial Center Manager three times, leading and motivating team to deliver excellent customer service to clients

Senior Teller

Bank Of America
10.2012 - 11.2016
  • Processing deposits, withdrawals and more complex transactions
  • Responsible for protecting our customers and their accounts and information
  • Supervisor for tellers, providing them overrides and signing for cashier checks
  • Managed shift schedule for team of 14

Education

Some College (No Degree) - Business Administration And Management

Western Governors University
Salt Lake City, UT

Some College (No Degree) - Small Business Administration And Management

Olympic Community College
Bremerton, WA

High School Diploma -

North Kitsap High School
Poulsbo, WA
06.2006

Skills

  • Interpersonal Communication Skills
  • Market Operations
  • Market Expansion
  • Developing New Business
  • Customer Service and Assistance
  • Team Member Motivation
  • Professional Development
  • Managing Employee Relations
  • Verbal and Written Communication
  • Staff Management
  • Team Leadership
  • New Hire Training

Affiliations

  • Leadership, Education, Advocacy & Development for Women- LEAD
  • Native America Professional Network- NAPN
  • Multicultural Leadership Network- MLN
  • Disability Action Network- DAN
  • Military Support & Assistance Group- MSAG
  • Be the Match
  • Leukemia & Lymphoma society, Light the Night
  • South Kitsap Eastern Little League, board member

Timeline

Managing Market Partner

Monat
02.2022 - Current

Interim Financial Center Manager

Bank Of America
12.2021 - 02.2022

Financial Center Assistant Manager

Bank Of America
12.2019 - 05.2023

Financial Center Operations Manager

Bank Of America
11.2016 - 12.2019

Senior Teller

Bank Of America
10.2012 - 11.2016

Some College (No Degree) - Business Administration And Management

Western Governors University

Some College (No Degree) - Small Business Administration And Management

Olympic Community College

High School Diploma -

North Kitsap High School

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Samantha Haarstad