Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Hale

Daytona Beach

Summary

Proven leader and effective communicator, adept at fostering teamwork and enhancing customer satisfaction. At Circle K, I spearheaded initiatives that boosted employee morale and reduced turnover, directly contributing to a 20% increase in customer satisfaction scores. Skilled in problem-solving and time management, I excel in fast-paced environments, driving productivity and quality improvements.

Overview

12
12
years of professional experience

Work History

Washpad

Everglades
09.2018 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Manager

Circle K
04.2016 - 09.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Line Lead

Sam Lip
01.2013 - 12.2015
  • Assisted in training new employees and implementing procedural changes.
  • Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
  • Trained new employees on production line processes, ensuring a smooth transition into their roles and maintaining high performance standards.
  • Conducted thorough quality control inspections of finished products, ensuring adherence to established specifications and industry standards.
  • Monitored product quality to achieve superior quality reputation.
  • Maintained open lines of communication between management and production staff, successfully resolving any conflicts or concerns that arose during daily operations.
  • Met tight deadlines consistently by effectively managing resources, prioritizing tasks, and monitoring progress.
  • Increased employee morale by fostering a positive work environment through effective communication and constructive feedback.
  • Addressed any bottlenecks or inefficiencies within the manufacturing line, optimizing operations for maximum output capacity.
  • Collaborated with other departments to establish smooth operations and encourage teamwork.
  • Followed daily production schedules for organized and on-time deliveries.
  • Maintained accurate records of all production activities, providing valuable data for future planning and decision-making processes.
  • Managed conflict resolutions to encourage professional and positive relationships.
  • Monitored inventory levels closely, coordinating with procurement teams to replenish stock as needed without causing delays in the production process.
  • Collaborated with manager on performance-related issues and employee performance reviews.
  • Implemented process improvement initiatives to increase productivity and quality standards.
  • Provided and promoted solutions to eliminate reoccurring problems.
  • Enhanced production efficiency by implementing new process improvements and streamlining workflows.
  • Assisted in troubleshooting assembly-related problems to identify discrepancies and avoid disruptions.
  • Implemented safety protocols to minimize workplace accidents, protecting staff members from potential hazards.
  • Managed daily production schedules to meet customer demands while minimizing overtime costs.
  • Collaborated with team members to establish clear goals and objectives, resulting in increased productivity levels.
  • Conducted performance reviews, providing constructive feedback for individual improvement.
  • Collaborated with quality assurance team to identify and rectify recurring defects.
  • Improved product quality with rigorous quality control checks.
  • Fostered positive work environment, leading to higher employee satisfaction and lower turnover rates.
  • Enhanced team productivity by streamlining assembly line processes.
  • Enhanced safety protocols, resulting in fewer workplace accidents.
  • Maintained compliance with industry regulations and standards, avoiding potential fines.
  • Coordinated with multiple departments to ensure materials were delivered on time, reducing downtime.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Inspected products and machines to maintain quality and efficiency.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Maintained organized work area by cleaning and removing hazards.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Made sure that products were produced on time and are of good quality.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Collaborated with other departments to optimize production workflows.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.

Education

High School Diploma -

Independence High School
Independence, OH
05-1990

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Dependable and responsible
  • Excellent communication

Timeline

Washpad

Everglades
09.2018 - Current

Manager

Circle K
04.2016 - 09.2018

Line Lead

Sam Lip
01.2013 - 12.2015

High School Diploma -

Independence High School

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Samantha Hale