Renee Gauthier
Daytona Beach
Summary
Results-driven professional with expertise in strategic planning and team management within AAA-rated, 4-Diamond resort environments. Proven ability to streamline processes and implement initiatives that boost productivity and operational efficiency. Recognized for collaborative leadership and adaptability in high-pressure settings.
Overview
18
18
years of professional experience
Work History
Assistant Director of F&B
Hard Rock Hotel Daytona Beach
06.2020 - Current
- Enhanced guest satisfaction and profitability through strategic food and beverage planning.
- Aligned menu development with market trends and customer preferences for optimal results.
- Optimized inventory management and reduced waste by implementing effective cost-control measures.
- Established comprehensive training programs focused on service excellence and product knowledge.
- Oversaw budgeting and financial performance, ensuring department profitability and stability.
- Resolved escalated customer concerns swiftly to maintain long-term loyalty and satisfaction.
F&B Manager - Server Supervisor - Banquet Captain
Hard Rock Hotel Daytona Beach
06.2018 - 06.2020
- Enhanced customer satisfaction by training staff in bar operations and service standards.
- Increased sales by collaborating with management on innovative promotional events.
- Ensured accurate cash handling, maintaining precise accounting at each shift's end.
- Executed opening and closing duties including sales reports and cash drawer preparation.
- Supervised banquet staff, ensuring efficient service and compliance with event standards.
- Streamlined logistics for events, optimizing setup and breakdown processes effectively.
Food and Beverage Supervisor
Saddlebrook Resort & Spa
11.2014 - 02.2016
- Achieved high service standards by supervising daily food and beverage operations.
- Enhanced customer service excellence through staff training and mentoring initiatives.
- Maintained top-rated health inspection scores by educating staff on hygiene practices.
- Facilitated professional growth opportunities through regular performance evaluations and feedback.
- Fostered a positive work atmosphere by recognizing outstanding staff performance.
F&B Supervisor - Bartender - Server
White Mountain Hotel & Resort
11.2008 - 10.2014
- Enhanced guest satisfaction through exceptional service in a fast-paced dining setting.
- Cultivated relationships with regular patrons, promoting loyalty and a welcoming atmosphere.
- Utilized POS system for efficient order placement and bill management.
- Delivered attentive service during peak hours while maintaining guest rapport.
- Assisted management by tracking inventory levels and reporting shortages promptly.
- Addressed customer complaints swiftly to uphold the establishment's positive reputation.
Supervisor
Army Barracks
04.2008 - 11.2009
- Ensured compliance with safety protocols, enhancing operational efficiency in daily operations.
- Coordinated team training programs to improve performance and readiness for operations.
- Increased efficiency in barracks management through effective project leadership initiatives.
- Fostered professional development and teamwork by mentoring junior staff members.
- Prioritized task completion and personnel deployment through effective schedule development.
Education
Bachelors of Science - Hotel Management
Johnson & Wales University
Providence, RI05.2007
Associates of Applied Science - Hotel Management
Johnson & Wales University
Providence, RI05.2005
Skills
- Strategic planning
- Data analysis
- Menu development
- Cost control
- Inventory management
- Budget development
- Conflict resolution
- Operational efficiency
Timeline
Assistant Director of F&B
Hard Rock Hotel Daytona Beach
06.2020 - Current
F&B Manager - Server Supervisor - Banquet Captain
Hard Rock Hotel Daytona Beach
06.2018 - 06.2020
Food and Beverage Supervisor
Saddlebrook Resort & Spa
11.2014 - 02.2016
F&B Supervisor - Bartender - Server
White Mountain Hotel & Resort
11.2008 - 10.2014
Supervisor
Army Barracks
04.2008 - 11.2009
Associates of Applied Science - Hotel Management
Johnson & Wales University
Bachelors of Science - Hotel Management
Johnson & Wales University