Samantha Hallenus
Metairie,LA
Summary
Professional with background in administrative support, known for high standards and results-driven approach. History of optimizing office operations and contributing to team success. Reliable and adaptable, consistently meeting changing needs. Skilled in organization, communication, and multitasking.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Workers Compensation Coordinator/Auditor
ELEVATE PFS
07.2021 - Current
- Audited workers’ compensation claims with a focus on precision and efficiency while maintaining strict adherence to HIPAA protocols.
- Utilized EPIC and proprietary systems to research patient files and determine liability coverage.
- Onboarded and trained new employees, sharing best practices for claim processing and system navigation.
- Received formal recognition for highly accurate screening and research methodologies.
- Collaborated effectively within a team environment to ensure successful completion of revenue management goals.
Workers' Compensation Liaison/Legal Assistant
Mitchell & Associates, LLC
05.2018 - 07.2021
- Managed a high-volume active caseload of 75-100 clients, serving as the primary point of contact via phone, email, and formal correspondence to support injured workers
- Facilitated pre-litigation resolution by negotiating directly with claims adjusters and medical providers, leveraging 12 years of prior employer-side experience to solve issues efficiently.
- Supported litigation efforts by communicating with defense firms, preparing detailed responses to discovery, and gathering exhibits for motions
- Coordinated medical record retrieval from multiple sources, ensuring accuracy and strict adherence to HIPAA protocols throughout the claims process.
Employment Specialist
TEEM Academy
09.2017 - 05.2018
- Counseled over 50 individuals facing workplace re-entry challenges, helping them develop job readiness skills and secure employment.
- Managed a caseload of approximately 75 clients, providing counseling to individuals facing barriers to workforce re-entry, including physical, mental, or emotional disabilities and prior justice system involvement.
- Created competitive employment opportunities for clients and collaborated with employers to co-train and assess client performance in their new roles
- Consulted with hiring managers on modifying job descriptions and implementing accommodations to successfully align business needs with individual capabilities.
Freelance Social Media Marketer
Gumbo Business Consultants
01.2015 - 09.2017
- Developed and scheduled 50+ engaging social media posts and copy monthly for clients' accounts across Facebook and Instagram.
- Captured and edited over 200 high-quality photographs for various events, enhancing promotional materials and online presence.
- Focused on Twitter, Instagram, and Facebook.
Marketing Administrator
Esplanade Mall
10.2015 - 12.2016
- Executed 17 Holiday Events within 22 days. Coordinated with the Operations & Housekeeping teams that everything would go smoothly.
- Assisted the Office Administrator with financial duties (tenant sales).
- Managed social media platforms, creating content that increased audience interaction and reach.
- Coordinated promotional events, collaborating with vendors and stakeholders to drive foot traffic.
Assistant & Set Manager
NOERR Programs
01.2014 - 2015
- Operated Easter 2014, Christmas 2014, & Easter 2015 Photography Sets for the Esplanade Mall.
- Led team in daily operations, ensuring adherence to safety protocols and efficiency standards.
Temporary Part Time Office Assistant
Kcom
06.2014 - 10.2015
- These duties were accounting related duties for a smaller entity within the larger entity. The tasks included: handwritten journaling of expenses and income, payroll duties, taxes, accounts payable, and more.
- This manufacturer would prefer not to be listed by name due to the sensitive nature of my duties.
Employee Benefits Coordinator
Colonial Life
09.2012 - 01.2015
- Approached and canvased communities from Violet to Vinton, LA. Communicated the benefits of Colonial Life. Cold-called businesses each day to secure sales appointments. Noted as the top direct sales producer in the Nation for the week ending April 19, 2014.
Risk Management Senior Specialist
Strategic Restaurants
03.2006 - 09.2012
- Strategic Restaurants owned and operated 350 restaurants in seven different states. Served as a skilled coordinator who organized the intake and ensured the accuracy of workman’s compensation, general liability, and other claims. Created systems to ensure claims were reported timely. Maintained both internal and external communications. Ensured daily interaction with the Restaurant General Managers when securing witness accounts and operational reports. External Communication involved communicating with Claim Adjusters; Nurse Case Managers/Vocational Rehabilitation Counselors, Field Investigators (including P.I.s), Police departments, medical facilities, food suppliers/manufacturers, Shoes For Crews, Customers, Family Members of Claimants, Attorneys (plaintiff & defense), Broker Representatives, etc. I determined whether an incident might not be heightened to the level of a claim and might have been an Operational complaint that could be resolved easily. Settled claims that involved one visit to a medical provider and/or property damage claims involving automobiles. Maintained records at the corporate office that were needed for OSHA regulations. Audited insurance billings on a regular basis and talked to adjusters about reserves that might affect the NCCI modification factor and the yearly insurance premium.
Marketing Representative/Field Support Specialist/Market Analyst
Lundy Enterprises dba Pizza Hut
01.1997 - 01.2006
- Presented materials as the Market Analyst to various departments and store locations; the presentations were related to the monthly safety topic and increasing safety awareness. Contributed savings to the bottom line that accrued to more than $1.4 million dollars. My duties as Market Analyst included handling, managing, and reporting insurance claims (i.e. workman’s compensation, property, general liability). Created and managed employee incentive programs for product sales and safety measures. Prior to transitioning into more of customer service and insurance role, promoted sales opportunities in my assigned region of restaurants and executed sales contests for special product launches. Was part of the partnership with Tabasco Brand Pepper sauce, which was recognized at one of the International Food Manufacturing Association’s Conventions.
- Lundy Enterprises operated 70 Pizza Hut locations.
Education
Bachelor of Science - Marketing
University of New Orleans
05-1997
Skills
- Workers' Compensation
- Outreach Coordinator
- Presentation Skills
- Re-entry Job coach
- Youth mentorship
- HIPAA
- EPIC
- Program Management
- Recruiting
- Filing
- Photography
- Youth recreational activities facilitation
- Human Resources
- Marketing
- Microsoft Outlook
- Educational program management
- Working with families
- Client Intake
- Event Planning
- Legal Research
- Legal Drafting
- Office Management
- Life skills building
- Job Development/Modification
- Adobe Acrobat
- Social Media Management
Certification
- Life/Medical Insurance Sales License - June 2012 to December 2014
Timeline
Workers Compensation Coordinator/Auditor
ELEVATE PFS
07.2021 - Current
Workers' Compensation Liaison/Legal Assistant
Mitchell & Associates, LLC
05.2018 - 07.2021
Employment Specialist
TEEM Academy
09.2017 - 05.2018
Marketing Administrator
Esplanade Mall
10.2015 - 12.2016
Freelance Social Media Marketer
Gumbo Business Consultants
01.2015 - 09.2017
Temporary Part Time Office Assistant
Kcom
06.2014 - 10.2015
Assistant & Set Manager
NOERR Programs
01.2014 - 2015
Employee Benefits Coordinator
Colonial Life
09.2012 - 01.2015
Risk Management Senior Specialist
Strategic Restaurants
03.2006 - 09.2012
Marketing Representative/Field Support Specialist/Market Analyst
Lundy Enterprises dba Pizza Hut
01.1997 - 01.2006
Bachelor of Science - Marketing
University of New Orleans
Awards
Various Screenwriting Official Selections in Film Festivals
Elevate PFS Employee Recognitions