Samantha Hanley
Lithia,FL
Summary
Experienced household manager with a proven ability to oversee daily residential operations with discretion, efficiency, and attention to detail. Brings a strong background in property management, vendor coordination, scheduling, and hands-on problem-solving. Known for maintaining well-organized, smoothly run homes while anticipating needs, protecting confidentiality, and providing dependable, proactive support to principals and families.
Overview
26
26
years of professional experience
Work History
Household/ Property Manager
Private residence/Doug Zoellner
Lithia , FL
05.2024 - 01.2026
- Managed day-to-day operations of private residence, ensuring smooth household functionality and property upkeep.
- Oversaw property management tasks, including repairs, organization, and contractor supervision.
- Managed logistics for a multi-pet household, including scheduling, care coordination, and transportation.
- Anticipated issues and resolved problems independently with minimal oversight. Maintained strict confidentiality while addressing sensitive household needs.
Owner/Operator
Sam I Am Custom Cleaning
Lithia, Florida
06.2021 - 05.2024
- Managed all business operations, including client relations, scheduling, service delivery, and administration.
- Built and maintained long-term customer relationships through consistent, dependable service.
- Oversaw invoices, budgeting, supply management, and customer communication.
- Responded to client needs with professionalism, discretion, and urgency.
Auto Claims Adjuster (non-injury)
USAA
Tampa, Florida
05.2015 - 08.2021
- Investigated auto claims by assessing damages, interviewing claimants/witnesses, and reviewing policy coverage.
- Handled high-volume caseload while ensuring accuracy,compliance, and strong documentation.
- Prepared detailed reports that supported liability decisions.
- Provided calm and professional assistance during stressful situations.
Bartender/Server/Manager
Outback Steakhouse
Brandon, FL
06.2001 - 08.2015
- Managed front and back of the house scheduling for efficient staffing.
- Led daily operations focused on customer satisfaction, team performance, and profitability.
- Analyzed P&L with the management team to improve cost control and increase revenue.
- Trained and mentored staff, promoting teamwork and service excellence.
Counterintelligence Special Agent
United States Army
Fort Huachuca, Arizona
04.2000 - 12.2000
- Completed basic training and Counterintelligence schooling.
- Honorably discharged for medical reasons, can provide DDT214.
- Training emphasized discipline, confidentiality, and structured operations. I held a top-secret security clearance.
Education
Certificate in Practical Nursing - Practical Nursing
Gadsden State Community College
Gadsden, AL01-2012
Bachelor of Science - Athletic Training
Salem State University
Salem, Massachusetts, MA05-1998
Skills
- Operations and Facilities Coordination
- Client and customer relationship management
- Conflict resolution and de-escalation
- Property and household management
- Process improvement
- Independent problem solving
- Scheduling and time management
Timeline
Household/ Property Manager
Private residence/Doug Zoellner
05.2024 - 01.2026
Owner/Operator
Sam I Am Custom Cleaning
06.2021 - 05.2024
Auto Claims Adjuster (non-injury)
USAA
05.2015 - 08.2021
Bartender/Server/Manager
Outback Steakhouse
06.2001 - 08.2015
Counterintelligence Special Agent
United States Army
04.2000 - 12.2000
Certificate in Practical Nursing - Practical Nursing
Gadsden State Community College
Bachelor of Science - Athletic Training
Salem State University