Samantha Harris-Coy
Thornville,OH
Summary
Dynamic and compassionate healthcare professional with a proven track record in various healthcare settings, including Genesis Hospital. Excelled in patient care by leveraging critical decision-making and direct patient care skills. Achieved significant improvements in patient compliance and satisfaction through effective communication and empathy. Demonstrated commitment to safety and excellence in all aspects of patient interaction and care.
Overview
12
12
years of professional experience
Work History
Collections Specialist
Discover Card
Remote
08.2022 - 06.2023
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
Multi Skilled Technician
Genesis Hospital
Zanesville, OH
08.2020 - 05.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Applied critical thinking and research to address complex issues.
- Preformed Glucose checks, EKGs, and monitored vital signs
STNA
Altercare Of Thornville
Thornville, OH
09.2017 - 07.2020
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
STNA
Pine Kirk & Utica Care Centers
Kirkersville, OH
02.2011 - 05.2017
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- De-escalated residents when they were having behavioral issues
- Took residents to appointments
- Picked up extra hours when needed
- Kept rooms tidy
- Helped residents with their active daily living skills
- Monitored vitals
- Helped
Education
EMT -Basic
Mid-east Career And Technology Center Adult Center
Zanesville, OH04.2024
High School Diploma -
Sheridan High School
Thornville, OH05.2012
Health Technology
Mid-east Career And Technology Center
Zanesville, OH05.2012
Skills
- Basic Life Support
- CPR and First Aid
- Critical decision-making skills
- Vital sign assessment and monitoring
- Pre-hospital Care
- Bleeding control
- Airway Management
- Direct Patient Care
- Emergency Management
- Patient Assessments
- Patient Stabilization
- EKGs
Timeline
Collections Specialist
Discover Card
08.2022 - 06.2023
Multi Skilled Technician
Genesis Hospital
08.2020 - 05.2021
STNA
Altercare Of Thornville
09.2017 - 07.2020
STNA
Pine Kirk & Utica Care Centers
02.2011 - 05.2017
EMT -Basic
Mid-east Career And Technology Center Adult Center
High School Diploma -
Sheridan High School
Health Technology
Mid-east Career And Technology Center