Overview
Work History
Timeline
Samantha Hays

Samantha Hays

Hagerstown,MD

Overview

28
28
years of professional experience

Work History

HSA Product Owner

inspira financial
Chicago, IL
05.2019 - 03.2025
  • Represent the voice of the customer, internal stakeholders and product vision in all development efforts
  • Collaborate with engineering and design team, as well as internal stakeholders to deliver product capabilities
  • Own the HSA product roadmap and product backlog
  • Perform user acceptance testing to confirm system enhancements are working as expected
  • Ensure the end state of the project meets business objectives and that all deliverables and due dates are met
  • Recommend appropriate actions, strategies and/or alternatives to meet business needs
  • Identify gaps and recommend enhancements to existing/new products, services, and workflows
  • Lead and manage all aspects of a project, such as planning, coordination, development, implementation, and communication
  • Collaborate with a wide variety of team members (internal and external) to successfully launch new products or features
  • Collaborate with Learning Development team to create curriculum (basic to expert levels) for associates
  • Review, update and develop new marketing materials and member journey communications to drive engagement

Supervisor, Operational Accounting

inspira financial
01.2016 - 05.2019
  • Oversee the preparation, forecasting, analysis and reporting of financial and management information for client rates and HSA member requests
  • Direct unit workloads and priorities to ensure organizational, compliance, audit, financial and individual business objectives are met
  • Subject Matter Expert for Health Savings Accounts
  • Manage staffing levels of the department
  • Develop, motivate, evaluate, and coach staff in the department
  • Colleague Engagement Lead for the office (~40 employees)

Operational Accounting Consultant

inspira financial
01.2011 - 01.2016
  • Publish results supporting premiums/fees
  • Use HSA expertise to create policies, procedures, and training documents
  • Process HSA member requests; to include account closures, transfers, deposits, and account updates
  • Verify member information through the Customer Identification Program (vetting) before allowing account to open

Implementation Consultant

inspira financial
10.2008 - 01.2011
  • Assist brokers during account set up and renewal
  • Process account renewals for clients
  • Transmit account information using EDI files
  • Audit client accounts and member elections for accuracy
  • Set up new accounts (client and member) in various systems

Senior Analyst, Operations

inspira financial
12.2003 - 10.2008
  • Update member account information between systems using EDI files
  • Research and resolve card denials and Flexible Spending Account (FSA) election issues
  • Review and validate transactions for FSA eligibility
  • Respond to FSA issues and questions from internal and external clients
  • Troubleshoot member payment issues

Customer Service Officer/Representative

First United Bank & Trust
Myersville, MD
06.1997 - 12.2003
  • Manage team of bank tellers to include scheduling and training
  • Meet annual goals related to account sales, loans, and error limits
  • Assist in interviewing process of potential employees
  • Track monthly performance goals
  • Customer service and money handling

Timeline

HSA Product Owner - inspira financial
05.2019 - 03.2025
Supervisor, Operational Accounting - inspira financial
01.2016 - 05.2019
Operational Accounting Consultant - inspira financial
01.2011 - 01.2016
Implementation Consultant - inspira financial
10.2008 - 01.2011
Senior Analyst, Operations - inspira financial
12.2003 - 10.2008
Customer Service Officer/Representative - First United Bank & Trust
06.1997 - 12.2003

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Samantha Hays