Samantha Hays
Hagerstown,MD
Overview
28
28
years of professional experience
Work History
HSA Product Owner
inspira financial
Chicago, IL
05.2019 - 03.2025
- Represent the voice of the customer, internal stakeholders and product vision in all development efforts
- Collaborate with engineering and design team, as well as internal stakeholders to deliver product capabilities
- Own the HSA product roadmap and product backlog
- Perform user acceptance testing to confirm system enhancements are working as expected
- Ensure the end state of the project meets business objectives and that all deliverables and due dates are met
- Recommend appropriate actions, strategies and/or alternatives to meet business needs
- Identify gaps and recommend enhancements to existing/new products, services, and workflows
- Lead and manage all aspects of a project, such as planning, coordination, development, implementation, and communication
- Collaborate with a wide variety of team members (internal and external) to successfully launch new products or features
- Collaborate with Learning Development team to create curriculum (basic to expert levels) for associates
- Review, update and develop new marketing materials and member journey communications to drive engagement
Supervisor, Operational Accounting
inspira financial
01.2016 - 05.2019
- Oversee the preparation, forecasting, analysis and reporting of financial and management information for client rates and HSA member requests
- Direct unit workloads and priorities to ensure organizational, compliance, audit, financial and individual business objectives are met
- Subject Matter Expert for Health Savings Accounts
- Manage staffing levels of the department
- Develop, motivate, evaluate, and coach staff in the department
- Colleague Engagement Lead for the office (~40 employees)
Operational Accounting Consultant
inspira financial
01.2011 - 01.2016
- Publish results supporting premiums/fees
- Use HSA expertise to create policies, procedures, and training documents
- Process HSA member requests; to include account closures, transfers, deposits, and account updates
- Verify member information through the Customer Identification Program (vetting) before allowing account to open
Implementation Consultant
inspira financial
10.2008 - 01.2011
- Assist brokers during account set up and renewal
- Process account renewals for clients
- Transmit account information using EDI files
- Audit client accounts and member elections for accuracy
- Set up new accounts (client and member) in various systems
Senior Analyst, Operations
inspira financial
12.2003 - 10.2008
- Update member account information between systems using EDI files
- Research and resolve card denials and Flexible Spending Account (FSA) election issues
- Review and validate transactions for FSA eligibility
- Respond to FSA issues and questions from internal and external clients
- Troubleshoot member payment issues
Customer Service Officer/Representative
First United Bank & Trust
Myersville, MD
06.1997 - 12.2003
- Manage team of bank tellers to include scheduling and training
- Meet annual goals related to account sales, loans, and error limits
- Assist in interviewing process of potential employees
- Track monthly performance goals
- Customer service and money handling
Timeline
HSA Product Owner - inspira financial
05.2019 - 03.2025
Supervisor, Operational Accounting - inspira financial
01.2016 - 05.2019
Operational Accounting Consultant - inspira financial
01.2011 - 01.2016
Implementation Consultant - inspira financial
10.2008 - 01.2011
Senior Analyst, Operations - inspira financial
12.2003 - 10.2008
Customer Service Officer/Representative - First United Bank & Trust
06.1997 - 12.2003