Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Hays

Edmond,Oklahoma

Summary

Dynamic Compliance/Operations Analyst with NBC Oklahoma, adept at risk management and compliance monitoring. Successfully identified process gaps and implemented corrective action plans, enhancing operational efficiency. Proven problem-solver with strong teamwork skills, committed to maintaining up-to-date knowledge of regulations and promoting corporate governance.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Compliance/Operations Analyst

NBC Oklahoma
02.2019 - 04.2025
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Identified gaps in existing compliance processes and recommended updates.
  • Developed risk assessment models to identify potential compliance risks.
  • Conducted periodic compliance audits and reviews to identify opportunities for improvement.
  • Developed and implemented corrective action plans for non-compliance issues.
  • Maintained up-to-date knowledge of applicable laws and regulations.
  • Kept informed regarding pending industry changes, trends or best practices.
  • Assisted with development of compliance objectives and strategies.

Teller Operations Officer

NBC Oklahoma
01.2017 - 02.2019
  • Interviewed and hired teller candidates to promote adequate staff coverage during operating hours.
  • Trained new employees in cash handling procedures, bank policies to promote compliance with established standards.
  • Evaluated employees' performance and offered recommendations for improvement to enhance.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Audited teller currency to contribute to dual-control procedures.

Senior Customer Service Representative

NBC Oklahoma
05.2011 - 01.2017
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
  • Cross-trained and provided backup support for organizational leadership.
  • Maintained up-to-date knowledge of product and service changes.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Escalated issues to proper supervisors when standard processes were not effective.

Bank Teller

NBC Oklahoma
02.2008 - 05.2011
  • Completed highly accurate, high-volume money counts
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Education

Bachelor of Arts - Music

University of Central Oklahoma
Edmond, OK
05-2007

Skills

  • Regulatory compliance
  • Risk management
  • Internal controls
  • Compliance monitoring
  • Compliance procedures
  • Analyze data
  • Adaptability and flexibility
  • Problem-solving abilities
  • Teamwork and collaboration
  • Multitasking Abilities

Certification

  • Certified Regulatory Compliance Manager (CRCM), American Bankers Association - Oct 2022

Timeline

Compliance/Operations Analyst

NBC Oklahoma
02.2019 - 04.2025

Teller Operations Officer

NBC Oklahoma
01.2017 - 02.2019

Senior Customer Service Representative

NBC Oklahoma
05.2011 - 01.2017

Bank Teller

NBC Oklahoma
02.2008 - 05.2011

Bachelor of Arts - Music

University of Central Oklahoma

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Samantha Hays