Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Heller

Blandon,Pa

Summary

Analytical Shipping Supervisor with experience across all aspects of shipping and receiving. Adept in planning and executing shipping schedules for high-volume warehouses. Committed to enforcing safety measures and good employee health practices. Experienced with coordinating and overseeing shipping operations to ensure timely deliveries. Utilizes strategic planning to streamline processes and improve team productivity. Track record of maintaining high safety and quality standards while managing inventory.

Overview

20
20
years of professional experience

Work History

Shipping Supervisor

Happy Returns a UPS Company
09.2020 - 09.2024
  • Supervised shipping team of 10 employees.
  • Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
  • Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
  • Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
  • Inspected loading operations for improvements in efficiency and safety.
  • Managed a team of shipping personnel, fostering a productive work environment and promoting teamwork.

Quality assurance process assistant

amazon
08.2011 - 02.2020
  • Cross functional coordination with various departments to delivery customer orders on promised arrival dates
  • Inform senior management team on daily productivity, quality and safety operational attainments
  • Managed 10+ associates on Amazon standard work and safety practices to ensure associates success
  • Assigned team members projects to ensure process improvement and increase productivity
  • Delivered network wide reports to senior management and outbound team performance
  • Analyze quality control information to improve building quality
  • Created standard work to emphasize quality and reduce defects
  • Increase outbound quality control metrics over 50% in 2 years
  • Hazmat Certified
  • Team ambassador.

Problem Solve Leader

DHL
01.2006 - 01.2009
  • Led a group of specialized associates on safety, quality, and productivity
  • Coached associates on DHL best practices to ensure customer satisfaction
  • Coordinated staffing and scheduling of associates to meet staffing needs
  • Hazmat Certified.

Outbound Leader

ABX AIR
01.2005 - 01.2006
  • Led group of shipping associates on safety, quality, and productivity
  • Coached associates on safety, quality, and productivity
  • Coordinated staffing and labor plans with senior management
  • Created and filed labor reports with senior management on daily metrics
  • Created a list of standard work and redesigned practices for productivity
  • Attained and created permits and coordinated with local government agencies
  • Hazmat Certified
  • Team Ambassador.

Education

Veterinary Technician -

Lehigh Carbon Community College

High School Diploma -

Brandywine Heights Area High School
06.2005

Skills

  • Advanced computer proficiencies in Microsoft Word, Excel, PowerPoint, and Access
  • Proficient in Warehouse management systems and labor scheduling
  • Adept at data analysis and inventory research
  • Familiarity with OSHA requirements and practices
  • Experienced in using performance management and tracking software
  • Logistics Oversight
  • Process Development
  • Warehouse Operations
  • Shipping and receiving
  • Mentoring and training
  • Team Management
  • Loading and unloading
  • Records Maintenance
  • Supply Inventory Management

Timeline

Shipping Supervisor

Happy Returns a UPS Company
09.2020 - 09.2024

Quality assurance process assistant

amazon
08.2011 - 02.2020

Problem Solve Leader

DHL
01.2006 - 01.2009

Outbound Leader

ABX AIR
01.2005 - 01.2006

Veterinary Technician -

Lehigh Carbon Community College

High School Diploma -

Brandywine Heights Area High School

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Samantha Heller