Samantha Henderson
Ottawa
Summary
Knowledgeable and professional receptionist skilled in administrative support and customer service. Bringing 2 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Overview
1
1
Certification
Work History
Receptionist
VCA SylvaniaVET
Sylvania
01.2022 - 07.2022
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Straightened up waiting room to maintain neat and organized space.
State Tested Nursing Assistant
Pleasant Lake Villa
Parma
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
- Organized games and other activities to engage clients and offer mental stimulation.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Performed inventory by monitoring expiration of medical supplies and medications.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
Receptionist
Pleasant Lake Villa
Parma
- Scheduled and confirmed appointments.
- Unlocked front doors in the morning and made sure resident door alarms were set
- Help aids keep residents away from main doors to avoid runaways/ or any other type of harm.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Maintained financial records to verify timely clearance of credit and debit activities.
- Coordinated and communicated with 5-10 clients daily to gather pertinent information.
- Drafted professional business communication and answered phone calls and emails.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
- Documented and routed business correspondence to manage office paperwork.
- Pulled and organized requested documentation.
Pharmacy Technician
Kroger Pharmacy
Toledo
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Transmitted daily bulk orders to maintain inventory levels.
- Prepared prescription transfers to other pharmacies.
- Flagged potential drug interactions and allergies to prescribed medications for patients with different health conditions.
- Used 8-point check system to verify labeled prescriptions.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Prepared prescription labels, promoting accuracy in medication administration and dosing.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, medications and insurance details.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Prepared pricing and instruction labels for placement on prescriptions.
- Processed prescription transfer requests from competitors.
- Educated patients on prescription instructions and answered questions regarding drug side effects.
- Requested scripts from doctors and verified insurance and coding.
Education
High School Diploma -
Nordonia High School
Macedonia, OH05.2015
Some College (No Degree) - Pharmacy (Pre-Pharmacy)
University of Toledo
Toledo, OHSkills
- Client relations
- Payment collection
- Appointment setting
- Call handling
- Data entry
- File and data retrieval systems
- Scheduling and calendar management
- Microsoft Office
- Multi-line telephone skills
- Recordkeeping and bookkeeping
- Organization and efficiency
- Technologically savvy
- Multitasking and prioritization
- Professional and polished presentation
- High-energy attitude
- Charting expertise
- Medical terminology
- Communicating with patient families
- Sterile technique
- Calm and level-headed under duress
- Analytical decision-making skills
Certification
- Certified Pharmacy Technician (CPhT)
- CPR Certification
- CNA License
Timeline
Receptionist
VCA SylvaniaVET
01.2022 - 07.2022
State Tested Nursing Assistant
Pleasant Lake Villa
Receptionist
Pleasant Lake Villa
Pharmacy Technician
Kroger Pharmacy
High School Diploma -
Nordonia High School
Some College (No Degree) - Pharmacy (Pre-Pharmacy)
University of Toledo
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