
Empathetic Customer Service Representative with 5 plus years’ experience delivering exceptional support in fast-paced environments. Skilled at addressing inquiries, resolving issues, and enhancing satisfaction. Excels in active listening, de-escalating conflicts, and adapting communication. Consistently exceeded metrics and received top customer feedback. Recognized for skills in problem-solving abilities and can adapt to high-stress environments. Successfully known to work as part of a team to help achieve personal and professional goals.
Managed client interactions, addressing concerns and scheduling appointments efficiently.
Coordinated with team members to ensure smooth daily operations within the hospital.
Educated pet owners on health care practices and preventive measures consistently.
Processed payments and handled financial transactions with attention to detail.
Supported inventory management by tracking supplies and placing orders as needed.
Managed multiple tasks simultaneously while providing excellent customer service experience.
Provided customer service support to customers over the phone and by email.
Assisted with the review and reconciliation of payroll data, including timesheets, deductions,
and other related information.
Processed vendor invoices in a timely manner.
Reviewed and verified invoices for accuracy and completeness.
Processed customer invoices and maintained accurate records in accounting software.
Managed payment reminders and followed up on outstanding receivables.
Cleaned and sanitized kennels, cages, runs, and play yards.
Stayed on top of laundry, sweeping and disinfection protocols.
Monitored health of animals on a daily basis and reported any changes or concerns to
supervisor.
Provided daily exercise for pets in accordance with their owners' instructions.
Provided tender loving care to all animals in the facility.
Kept accurate records of animal care activities such as feedings, treatments, bathing.
Promoted optimal animal health by feeding and watering on regular schedule.