Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Courtney Dempsey

Houston,TX

Summary

Resourceful and knowledgeable customer service representative who can multitask, has problem-solving abilities, and can adapt to high-stress environments. Successfully known to work as part of a team to help achieve personal goals.

Overview

10
10
years of professional experience

Work History

CSR

VCA Prestonwood Animal Hospital
Houston, TX
03.2019 - Current
  • Managed client interactions, addressing concerns and scheduling appointments efficiently.
  • Coordinated with team members to ensure smooth daily operations within the hospital.
  • Educated pet owners on health care practices and preventive measures consistently.
  • Processed payments and handled financial transactions with attention to detail.
  • Supported inventory management by tracking supplies and placing orders as needed.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Provided customer service support to customers over the phone and by email.

Assistant

HDI Instruments
Houston, TX
05.2022 - 03.2023
  • Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
  • Processed vendor invoices in a timely manner.
  • Reviewed and verified invoices for accuracy and completeness.
  • Processed customer invoices and maintained accurate records in accounting software.
  • Managed payment reminders and followed up on outstanding receivables.

Kennel Attendant

Prestonwood Pet Resort
Houston, TX
04.2015 - 03.2019
  • Cleaned and sanitized kennels, cages, runs, and play yards.
  • Stayed on top of laundry, sweeping and disinfection protocols.
  • Monitored health of animals on a daily basis and reported any changes or concerns to supervisor.
  • Provided daily exercise for pets in accordance with their owners' instructions.
  • Provided tender loving care to all animals in the facility.
  • Kept accurate records of animal care activities such as feedings, treatments, bathing.
  • Promoted optimal animal health by feeding and watering on regular schedule.

Education

Associate of Science - Biology

University of Houston- Downtown
Houston, TX
05-2019

Skills

  • Client support
  • Appointment scheduling
  • Payment processing
  • Inventory management
  • Data entry
  • Microsoft Excel

References

References available upon request.

Timeline

Assistant

HDI Instruments
05.2022 - 03.2023

CSR

VCA Prestonwood Animal Hospital
03.2019 - Current

Kennel Attendant

Prestonwood Pet Resort
04.2015 - 03.2019

Associate of Science - Biology

University of Houston- Downtown

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