Samantha Hernandez
Hanford,CA
Summary
Proven Front Office Medical Assistant at Family HealthCare Network, adept in HIPAA compliance and patient-focused care. Excelled in enhancing patient experience and streamlining office procedures, demonstrating adaptability and problem-solving skills. Trained staff, improved patient flow, and maintained high service standards, contributing to positive outcomes and efficient operations. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Front Office Medical Assistant
Family HealthCare Network
08.2023 - Current
- Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
- Assisted in training new front office staff members, ensuring consistent quality of service delivery across the team.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
- Contributed to a positive workplace atmosphere by fostering effective communication among team members.
- Enhanced patient experience by maintaining a welcoming and organized front office environment.
- Demonstrated adaptability when faced with unexpected changes or challenges in daily operations.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
Lead Medical Assistant
Mike S. Shin, MD ENT
08.2019 - 09.2022
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
- Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
Certified Nursing Assistant
Hacienda Post Acute
04.2017 - 04.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Skills
- Front Desk Operations
- HIPAA Compliance
- Reliable team player
- Patient-focused care
- Adaptable
- Medical Terminology
- Fluent in Spanish
- Back Medical Office Management
- Patient confidentiality
- Complex Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Front Office Medical Assistant
Family HealthCare Network
08.2023 - Current
Lead Medical Assistant
Mike S. Shin, MD ENT
08.2019 - 09.2022
Certified Nursing Assistant
Hacienda Post Acute
04.2017 - 04.2018
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