Summary
Overview
Work History
Education
Skills
Organizations
Timeline
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Samantha Hernandez

Houston,TX

Summary

Recent graduate with a degree in biology and a minor in psychology, showcasing a strong interest in the dynamic field of medical device sales. Proficient in communication, relationship building, and strategic planning, with a solid grasp of medical terminology. I am excited to apply my academic knowledge and genuine passion for medicine to make valuable contributions to the healthcare world within the medical device industry.

Overview

4
4
years of professional experience

Work History

Cashier

Kroger
Willis, TX
02.2021 - 05.2021
  • Operated POS systems, processing customer transactions accurately, including cash, credit/debit cards, and digital payments
  • Provided excellent customer service by addressing customer inquiries, assisting with product selections, and resolving any issues or concerns
  • Maintained an organized and clean checkout area, ensuring a smooth and efficient process for customers
  • Promoted and upsold store promotions, loyalty programs, and additional products to increase sales
  • Maintained knowledge of store promotions, discounts, and policies to effectively assist customers and answer questions
  • Worked collaboratively with team members to ensure optimal store operations and customer satisfaction

Server

River Oaks Country Club
Houston, TX
05.2020 - 08.2020
  • Provided exceptional, high-quality service to club members and their guests, ensuring a memorable dining experience in an exclusive, upscale environment
  • Took and accurately processed food and beverage orders, offering detailed knowledge of menu items, wine pairings, and daily specials to enhance guests' dining experience
  • Delivered personalized service, anticipating guest needs and offering tailored recommendations based on preferences
  • Upsold premium menu items, beverages, and event packages, contributing to increased club revenue
  • Fostered strong relationships with regular club members, offering a personalized touch to enhance loyalty and return visits
  • Maintained cleanliness and organization in dining and service areas, ensuring an immaculate and professional atmosphere
  • Demonstrated knowledge of club policies, dress codes, and service protocols, consistently upholding the reputation of the country club

Hostess/ Busser

Longhorn Steakhouse
Katy, TX
01.2018 - 04.2018
  • Created floor plans each shift and created the best rotations between servers
  • Clearly communicated between servers and guest to keep business running smoothly
  • Created a better understanding of how to use a POS system
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously
  • Ensured clear communication between the kitchen, other servers, and guest to help avoid simple mistakes
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience

Barista

Minuti Coffee
Katy, TX
08.2017 - 11.2017
  • Completed the coffee making process, from the transaction to the delivery, in a timely fashion
  • Learned time management to cut down on wait and drive thru times
  • Increased memorization skills from learning how to correctly make every item on the menu
  • Engaged in communication skills to ensure each order was correct while also upselling on additional items such as giftcards, pastries, and merchandise
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment

Education

Bachelor of Science - Biology

Sam Houston State University
Huntsville, TX
08.2024

High School Diploma -

Morton Ranch High School
Katy, TX
05.2019

Skills

  • Relationship Management
  • Event Coordination
  • Team Collaboration
  • Strategic Planning
  • Engaging Presentation Skills
  • Adaptability

Organizations

  • Sigma Sigma Sigma Sorority, 2021-2024
  • Sam Houston Association for Medically Oriented Students, 2020-2024

Timeline

Cashier

Kroger
02.2021 - 05.2021

Server

River Oaks Country Club
05.2020 - 08.2020

Hostess/ Busser

Longhorn Steakhouse
01.2018 - 04.2018

Barista

Minuti Coffee
08.2017 - 11.2017

Bachelor of Science - Biology

Sam Houston State University

High School Diploma -

Morton Ranch High School

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Samantha Hernandez