Samantha Hernandez
Costa Mesa,CA
Summary
Detail-oriented Shift Leader with a strong focus on cash handling and customer service. Experienced in overseeing daily tasks, training team members, and maintaining store organization.
Overview
2
2
years of professional experience
Work History
Shift Leader
5Below
Costa Mesa, California
11.2024 - Current
- Oversaw and delegated tasks and responsibilities with team members in order to maintain an organized store.
- Cashier: Accurately completed card, cash, and gift card transactions, while efficiently bagging items. Managed returns and exchanges in accordance with the store's policy.
- Collecting online order items, rejecting out-of-stock items, packing orders with the correct customer information, and confirming in-store pickups with Zebra.
- Opened pallets, loaded U-boats, restocked merchandise, and correctly priced products, while breaking down boxes.
- Opened/closed registers, counted registers/safe, and confirmed all registers are at the correct baseline. Depositing cash at closing, and setting alarms and locking doors at closing.
- Assisted with training new staff, including associates and shift leads, in recovering store and opening/closing processes.
Sales Associate
5Below
Costa Mesa, California
07.2024 - Current
- Supervised self-checkout machines by assisting confused customers, removing double-scanned items, applying discounts and coupons, while offering bags.
- Recovered the store, along with collecting go-backs, and pushed products to the front of the shelves.
- Guided customers in locating items, retrieved out-of-reach products, answered the store phone, and answered customer questions to the best of my ability.
- Trash and cleaning duty consisted of breaking down boxes, dumping trash into the dumpster, and sweeping/mopping the store, bathrooms, and backroom. Wiping down mirrors, sinks, and toilets, as well as replacing trash bags, hand soap, and toilet paper.
Education
Some College (No Degree) - Occupational Therapy Assistant
Santa Ana College
Santa Ana06-2030
High School Diploma -
Costa Mesa High School
Costa Mesa, CASkills
- Positive and solution-focused attitude
- Reliable and punctual
- Spanish proficiency
- Cash handling
- Customer service
- Effective communicator
Timeline
Shift Leader
5Below
11.2024 - Current
Sales Associate
5Below
07.2024 - Current
Some College (No Degree) - Occupational Therapy Assistant
Santa Ana College
High School Diploma -
Costa Mesa High School