Summary
Overview
Work History
Education
Skills
Timeline
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Marissa Cupples

Marissa Cupples

West Jordan,UT

Summary

Proven leader and effective communicator, demonstrated at Buckle by enhancing customer satisfaction and boosting sales through exceptional service and product knowledge. Skilled in cash handling and team leadership, adept at fostering a cohesive workplace culture. Successfully managed high-volume transactions and customer interactions, ensuring operational excellence and compliance with proffesional standards.

Overview

7
7
years of professional experience

Work History

Shift Leader

Buckle
07.2023 - 10.2024
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.

Kettle Cook

Market Street Grill
08.2021 - 05.2022
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Took food orders from cashiers and prepared items quickly to complete order items together.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies for maximum productivity.
  • Analyzed fridge temperatures for food safety and quality.
  • Increased oyster sales by educating customers on preparation and overall choices.
  • Shucked anywhere from 50-200 oysters per shift.

Cashier

K1 Speed
06.2021 - 08.2021
  • Operated POS systems for cash and credit card transactions with accuracy.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Worked a flexible schedule to meet business needs.
  • Restocked and organized merchandise in front lanes.

Captioning Agent

CaptionCall
03.2019 - 02.2020
  • Performed transcription, including closed captioning and real time captioning by dictating/captioning a variety of conversational topics verbatim.
  • Maintained a high level of dictation speed and accuracy.
  • Reviewed transcriptions for accuracy in grammar, punctuation and spelling.
  • Conducted transcription for legal proceedings, public service events and corporate meetings.
  • Maintained strict consumer confidentiality.
  • Managed anywhere from 30-140 incoming calls a day.

Cook/Cashier

Chedda Burger
05.2017 - 09.2018
  • Handled money, balanced tills, and processed credit card payments.
  • Relayed orders to kitchen by quickly and accurately recording guest selections and keying them into the POS system.
  • Ensured customer satisfaction by responding quickly to orders and other requests.
  • Stocked/maintained cleanliness of stations.
  • Kept facility compliant with health codes, sanitation requirements and license regulations.

Education

High School Diploma -

Valley High School
Sandy, UT
05.2018

Skills

  • Strong Communication Skills
  • Customer Service Focused
  • Positive Attitude
  • Adaptability
  • Workplace organization
  • Cash Handling
  • Team Leadership

Timeline

Shift Leader

Buckle
07.2023 - 10.2024

Kettle Cook

Market Street Grill
08.2021 - 05.2022

Cashier

K1 Speed
06.2021 - 08.2021

Captioning Agent

CaptionCall
03.2019 - 02.2020

Cook/Cashier

Chedda Burger
05.2017 - 09.2018

High School Diploma -

Valley High School

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Marissa Cupples