SAMANTHA HERNANDEZ
Opa-locka
Summary
Dynamic professional with a solid background in supporting customer needs and streamlining operations. Exhibits clarity in communication, meticulous organization, and quick adaptability to change. Valued for collaborative spirit, initiative in problem-solving, and positive workplace impact. Skilled in boosting customer satisfaction and implementing best practices in service delivery. Skilled Logistics Coordinator with proven track record in managing supply chain operations, coordinating transportation schedules, and minimizing shipping expenses. Strengths include problem-solving skills, strategic planning abilities, and efficiency in multitasking under high-pressure environments. Deliver significant impact by streamlining processes and enhancing operational performance in previous roles.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist (Remote)
HARD ROCK CASINO Support Services
Hollywood
01.2025 - Current
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Collaborated with team members to enhance customer satisfaction strategies.
- Resolved customer inquiries through phone, email, and live chat support.
- Provided exceptional customer service to casino patrons and guests.
- Created detailed reports on customer feedback for management review.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Processed customer account changes with proprietary software.
- Researched customer inquiries using available resources such as FAQs and online forums.
Client Relations Specialist
MARKEN
Doral
02.2023 - 09.2024
- Create UPS pickup points and organize Excel sheets with corresponding shipment and account data.
- Prepare and perform data entry for starter packs and labels for Site Investigators and Coordinators.
- Manage inbox priorities, including dry ice requests, pickups, and client and customer inquiries.
- Answer calls and emails to explain the UPS placard process and its convenience for shipping samples.
- Managed client inquiries and provided timely responses to ensure satisfaction.
- Maintained positive relationships with clients by providing prompt responses to their queries.
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Completed diverse tasks on daily basis to serve customer needs, processed and issued money orders, managed returns and exchanges and logged daily shipments.
- Updated and maintained databases with current information.
- Conducted testing of software and systems to ensure quality and reliability.
Medical Receptionist/Medical Assistant
Edelstein & Bustamante, MD's
Aventura
01.2022 - 01.2023
- Check patients in and out, provide lab requisitions and prescriptions, and verify insurance, referrals, and authorizations.
- Manage medical records, including charging for records, accessing hospital systems, and entering hospital encounters into the practice system.
- Take patient vitals, including blood pressure, pulse, and weight, and support physicians by gathering necessary records.
- Answer calls, take consults and orders from hospitals, coordinate with home health agencies regarding POCs and IV orders, and collect patient payments in person and over the phone.
- Coordinated insurance verification and processed patient information smoothly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Sales Associate
BEST BUY
01.2021 - 01.2022
- Assist customers with a wide range of brands and luxury products, including computers and televisions, with strong product knowledge across the store.
- Process customer purchases using the POS system, verify authenticity of high-value items, and ensure departments are clean and presentable after customer interactions.
- Restock and organize products in aisles, support in-store pickup and curbside orders, and coordinate delivery orders with detailed installation notes based on customer needs.
Logistics Coordinator/Receptionist
SEKO LOGISTICS MIAMI
Hialeah
01.2019 - 06.2020
- Tracking and Tracing over 300 shipments daily
- Coordinate daily shipment updates with terminals and schedule 50+ delivery appointments and pickups per day.
- Assist clients with questions, provide shipping quotes, and respond to emails in a shared team mailbox.
- Answer and route inbound calls to appropriate departments and dispatch local and interstate drivers, providing on-road support as needed.
- Coordinated logistics operations for timely shipment and delivery of goods.
- Analyzed shipment data to identify trends and improve logistics processes.
- Reviewed documents for accuracy prior to submission or publication.
- Oversaw transportation scheduling to optimize freight costs and routes.
- Utilized logistics software for tracking shipments and managing documentation.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Maintained up-to-date knowledge of relevant laws, regulations and best practices pertaining to logistics operations.
- Ensured accurate completion of customs documents for international shipments as required by law.
- Monitored compliance with safety regulations and quality standards during transport operations.
- Liaised with suppliers and customers to resolve any shipping or receiving issues promptly.
- Coordinated inbound and outbound logistics for timely delivery of goods.
- Implemented process improvements to enhance shipping efficiency and reduce delays.
- Managed movement, sorting and loading of supplies to keep deliveries on schedule.
Education
Biology Bachelors Program - Medical School
FLORIDA INTERNATIONAL UNIVERSITY
01.2023
High School Diploma -
HIALEAH GARDENS SENIOR HIGH SCHOOL
01.2017
Skills
- Communication
- Problem-solving and critical thinking
- Adaptability and time management
- Teamwork and collaboration
- Customer service and empathy
- Data entry
- Microsoft Office/Excel proficiency
- POS systems
- Basic CRM tools
- Scheduling and dispatch coordination
- Recordkeeping
- Organizational software
- Multitasking in fast-paced environments
- Attention to detail
- Independent workflow
- Documentation management
- Logistics coordination
- Customer relationship management
- Issue resolution
- Order processing
- Maintaining confidentiality
- Client satisfaction
- Help desk support
- Verbal and written communication
- Live chat support
- Quality assurance
- Support services
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Support Specialist (Remote)
HARD ROCK CASINO Support Services
01.2025 - Current
Client Relations Specialist
MARKEN
02.2023 - 09.2024
Medical Receptionist/Medical Assistant
Edelstein & Bustamante, MD's
01.2022 - 01.2023
Sales Associate
BEST BUY
01.2021 - 01.2022
Logistics Coordinator/Receptionist
SEKO LOGISTICS MIAMI
01.2019 - 06.2020
Biology Bachelors Program - Medical School
FLORIDA INTERNATIONAL UNIVERSITY
High School Diploma -
HIALEAH GARDENS SENIOR HIGH SCHOOL