Samantha Hernandez Ortega
Long Beach
Summary
Detail-oriented professional with a strong background in business operations management and customer engagement. Recognized for effective communication skills and a service-oriented approach, ensuring compliance and driving financial efficiency in fast-paced environments.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Owner/Operator
Finesse LLC
Seaview
2016 - Current
- Executed targeted marketing strategies that boosted client acquisition rates.
- Maintained optimal inventory levels and ordered supplies as necessary.
- Provided exceptional customer service, fostering repeat business from satisfied clients.
- Managed salon finances, including budgeting, payroll, and bookkeeping for operational efficiency.
- Built and nurtured client relationships to enhance loyalty and encourage repeat visits.
- Ensured compliance with state laws and sanitation regulations regarding licensure standards.
- Organized appointments for clients using advanced scheduling software.
- Analyzed financial reports monthly to identify improvement opportunities within the business.
Receptionist & Medical Records Clerk
Ocean Beach Hospital And Medical Clinics
Ilwaco
2015 - 2016
- Scheduled patient appointments using electronic health record systems.
- Managed patient check-in and check-out processes to ensure efficiency.
- Handled incoming calls, providing accurate information and directing inquiries.
- Collected and verified patient insurance information for accuracy.
- Maintained organized medical records in compliance with privacy regulations.
- Scanned and validated medical records for accurate digital storage.
- Processed requests for patient information while ensuring compliance with HIPAA regulations.
- Coordinated communication between patients and medical staff to facilitate timely care.
Sales Associate
Costco Wholesale
Warrenton
2012 - 2015
- Assisted customers with product selection and purchase decisions to enhance satisfaction.
- Provided exemplary service in face-to-face and phone interactions, ensuring customer needs were met.
- Resolved customer issues with knowledgeable and friendly support, promoting high satisfaction levels.
- Identified customer needs efficiently, delivering tailored recommendations to improve the shopping experience.
- Maintained organized and visually appealing displays to foster a welcoming environment.
- Monitored inventory levels, reporting shortages promptly to management for timely restocking.
- Trained new staff on deli procedures and customer service practices to enhance team performance.
- Performed opening and closing duties, including restocking supplies and cleaning work areas efficiently.
Education
Nail Technology -
Portland Beaty School
Portland, OR01-2022
Cosmetology -
Stylemaster’s College of Hair Design
Longview, WA01-2017
Associate of Arts - Oregon Transfer
Clatsop Community College
Astoria, OR01-2016
High School Diploma -
Ilwaco High School
Ilwaco, WA06-2012
Skills
- Client acquisition and engagement
- Digital marketing strategy
- Customer relationship management
- Business operations management
- Cash flow and budget management
- Regulatory compliance knowledge
- Supply chain oversight
- Time management and problem-solving
- Effective communication skills
- Conflict resolution strategies
- Attention to detail
- Dependability and reliability
- Decision-making processes
- Service orientation and relationship management
- Business planning
Languages
Spanish
Limited
Certification
- Nail Technician/Manicurist License - Washington State
- Cosmetology License - Washington State
Timeline
Owner/Operator
Finesse LLC
2016 - Current
Receptionist & Medical Records Clerk
Ocean Beach Hospital And Medical Clinics
2015 - 2016
Sales Associate
Costco Wholesale
2012 - 2015
Nail Technology -
Portland Beaty School
Cosmetology -
Stylemaster’s College of Hair Design
Associate of Arts - Oregon Transfer
Clatsop Community College
High School Diploma -
Ilwaco High School