Samantha Hill
Emory,TX
Summary
Accomplished Store Manager with a proven track record at Kims Convenience, enhancing customer satisfaction and streamlining operations. Expert in inventory management and customer service, I led teams to exceed performance targets through effective training and multitasking. Skilled in POS systems and fostering positive client relations, I consistently achieved operational excellence and improved profitability. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Store Manager
Kims Convenience
2023.09 - 2024.05
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Manager
Murphy USA
2021.03 - 2023.09
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Cashier Assistant
Mr. Ds
2018.02 - 2021.05
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases and locate items
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Cleaned and sanitized cashier workstation and scanning area.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
Education
Jefferson Jr - Sr High
Rochester, NYNo Degree - Electronics Equipment Installation And Repair
J & R Systems For Business
Rochester, NYSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store Opening and Closing
- Schedule Management
- Decision-Making
- Bank and Safe Deposits
- Bank deposit procedures
- Accurate money handling
- Inventory Oversight
- Payroll Management
- Work Planning and Prioritization
- Opening and closing procedures
- Friendly and Positive
- Inventory Management
- Cash Management
- Shift Scheduling
- Employee Training
- POS Systems
Timeline
Store Manager
Kims Convenience
2023.09 - 2024.05
Assistant Manager
Murphy USA
2021.03 - 2023.09
Cashier Assistant
Mr. Ds
2018.02 - 2021.05
Jefferson Jr - Sr High
No Degree - Electronics Equipment Installation And Repair
J & R Systems For Business