Samantha Hill
Zanesville,Ohio
Summary
Accomplished Billing Representative and Customer Service Representative, adept in streamlining billing operations and enhancing customer service. Leveraged attention to detail and interpersonal skills to resolve complex issues, resulting in improved financial accuracy and client satisfaction. Proficient in SAP and Oracle ERP; demonstrating a strong problem-solving aptitude. Detail-oriented candidate skilled in financial document processing, data entry, and customer service. Possesses an in-depth understanding of organizational policies and procedures with demonstrated expertise in filing and maintaining records. Adept at quickly and accurately entering data into computer systems, managing high-volume workloads, and resolving customer inquiries with professional service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals.
Overview
14
14
years of professional experience
Work History
Research Clerk I
Cass Information Systems
03.2024 - Current
- Managed deadlines effectively, ensuring timely completion of all assigned tasks and research projects.
- Maintained a detailed filing system for efficient document retrieval during the course of various research initiatives.
- Collaborated with team members to develop innovative approaches to complex research problems.
- Participated actively in team meetings, offering thoughtful input on project direction and methodology adjustments.
- Maintained strict confidentiality when handling sensitive information, upholding ethical standards at all times within the workplace environment.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
Billing Representative 3 - Chat
Spectrum
07.2022 - 03.2024
- Resolved customer inquiries related to billing issues promptly.
- Successfully scheduled appointments, ensuring all details were documented accurately and efficiently.
- Generated invoices and statements for customers in a timely manner.
- Created user-friendly documentation that outlined step-by-step instructions for processing payments.
- Processed and submitted customer payments accurately and efficiently.
- Tracked sales orders from start to finish, including order entry, shipping, delivery, and invoicing functions.
- Collaborated closely with accounting personnel to ensure accuracy of financial reporting.
- Monitored account balances, identified discrepancies, and took appropriate action when needed.
- Utilized problem-solving skills to troubleshoot complex billing issues quickly and effectively.
- Participated in team meetings to discuss progress on projects, resolve conflicts, and develop solutions.
- Provided detailed reports on billing activities to management as requested.
- Negotiated payment arrangements with delinquent customers according to company policy.
- Analyzed customer accounts to identify discrepancies in billing data.
- Maintained a high level of professionalism when interacting with clients over the phone or via email.
- Actively monitored incoming calls, emails, and other forms of communication for potential appointment requests.
Collections Agent
Express Employment Professionals
01.2022 - 06.2022
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
- Maintained accurate records of customer accounts, payments and payment plans.
Data Entry Clerk
Applicant Insight
07.2011 - 05.2013
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Education
High School Diploma -
Birch Run High School
Birch Run, MI06-2008
Skills
- Detail-oriented approach
- Problem Solving
- Clear communication skills
- Collaborative teamwork skills
Timeline
Research Clerk I
Cass Information Systems
03.2024 - Current
Billing Representative 3 - Chat
Spectrum
07.2022 - 03.2024
Collections Agent
Express Employment Professionals
01.2022 - 06.2022
Data Entry Clerk
Applicant Insight
07.2011 - 05.2013
High School Diploma -
Birch Run High School
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