Samantha Hoerner
Camino,CA
Summary
With a proven track record at Teri's Country Cuisine, I excel in staff training and development, enhancing team performance by implementing quality control measures. My leadership fosters a customer-focused environment, significantly improving client relations and safety standards. Skilled in sales and service, I drive success and innovation in fast-paced settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Closing Supervisor
Teri's Country Cuisine
Placerville, CA
08.2024 - Current
- Supervised daily operations by establishing procedures and monitoring team performance.
- Scheduled space or equipment for special programs, meetings and conferences.
- Communicated regularly with customers regarding promotions, discounts or upcoming events.
- Maintained a safe working environment by enforcing safety regulations and procedures.
- Supervised and coordinated activities of closing staff to ensure smooth shift operation.
- Developed and implemented procedures for daily operations, including opening and closing duties, cash handling, customer service and inventory control.
- Resolved disciplinary matters swiftly to maintain workplace harmony.
- Inspected equipment regularly for maintenance issues; reported any issues immediately for repair.
- Assisted with stocking shelves, organizing merchandise displays and preparing promotional materials.
Musician/Performer
Remix
Sacramento, CA
06.2015 - Current
- Collaborated with other musicians to plan rehearsals and performances.
- Played live shows with full bands and solo performances.
- Arranged tours for bands by booking gigs, travel accommodations and more.
- Researched genres and well-known performers to create inspiring, memorable performances.
- Participated and performed in front of live audiences on television and as part of theater productions.
- Traveled, sometimes great distances, to perform at venues and rehearsed to prepare for performances.
- Studied with vocal coaches to develop voice and skills and rehearse for upcoming roles.
- Applied knowledge of harmony, melody and voice production to individualize presentations and maintain audience interest.
- Expanded fan base and supported music by promoting talent on social media and capitalizing on latest online video trends.
Cosmetologist
Self Employed
Camino, CA
01.2007 - Current
- Color Correction Specialist
- Corrective Cut Specialist
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Operated cash registers to receive payments from patrons.
- Performed haircuts, coloring, highlighting and styling techniques.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Delivered roots and gloss treatment, balayage highlights, and toning glaze treatment.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Maintained accurate records of customer services provided.
- Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
Bartender/Closing Supervisor
The Blarney Stone - Finni's
Orangeville, CA
03.2018 - 11.2019
- Remained calm and poised during busy periods, promoting great customer service to guests..
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Promptly managed and resolved client concerns.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Developed good working relationships with fellow employees through effective communication.
- Effectively multitasked within fast-paced environment.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Balanced daily registers and generated sales reports for management.
- Upsold customers from shelf to premium brands to help boost sales.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Monitored bar inventory and promptly restocked low items before depletion.
Makeup Artist/Sales Associate
Beauty By: Pop Sugar
Sacramento, CA
01.2017 - 01.2018
- Maintained inventory levels by stocking, rotating and replenishing units.
- Participated in continuous education workshops to stay updated on makeup advancements.
- Maintained counter hygiene standards with sanitized display units, tools and testers.
- Collaborated with hairstylists, photographers, costume designers, models, and other professionals in the industry.
- Created special effects makeup for theatre, television, and movie productions.
- Maintained a clean and sanitary work area in accordance with health regulations.
- Enhanced natural beauty, focusing on highlighting individual features.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Organized stockroom shelves according to size, color or style.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers to determine wants or needs.
- Attended weekly team meetings to review performance goals and objectives.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
Cosmetology License - Cosmetology
Elite Progressive School of Cosmetology
Sacramento, CA09-2007
Skills
- Workplace safety
- Strong leadership
- Staff training and development
- Sales proficiency
- Quality control analysis
- Customer service focus
Certification
- Cosmetology
Websites
References
References available upon request.
Timeline
Closing Supervisor
Teri's Country Cuisine
08.2024 - Current
Bartender/Closing Supervisor
The Blarney Stone - Finni's
03.2018 - 11.2019
Makeup Artist/Sales Associate
Beauty By: Pop Sugar
01.2017 - 01.2018
Musician/Performer
Remix
06.2015 - Current
Cosmetologist
Self Employed
01.2007 - Current
- Cosmetology
Cosmetology License - Cosmetology
Elite Progressive School of Cosmetology
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