Samantha Hollerson
Jonesboro,IL
Summary
Enthusiastic and willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Overview
7
7
years of professional experience
Work History
Overnight Stocker
Walmart Supercenter
01.2023 - 06.2023
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Maintained neat, organized stockroom free of hazards.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Bartender/Cashier
Sugarland Distilling Company
03.2020 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
Customer Advocate
Blue Cross And Blue Shield
01.2016 - 07.2019
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
- Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
- Contacted outside providers on behalf of customers to help solve problems.
Education
High School Diploma -
Carrier Mills Stonefort High School
Carrier Mills, IL08.2007
Skills
- Cleaning
- Prepare Orders
- Stockroom Maintenance
- Surface Work
- Enter Data
- Motivated Team Player
- Build Displays
Timeline
Overnight Stocker
Walmart Supercenter
01.2023 - 06.2023
Bartender/Cashier
Sugarland Distilling Company
03.2020 - 10.2022
Customer Advocate
Blue Cross And Blue Shield
01.2016 - 07.2019
High School Diploma -
Carrier Mills Stonefort High School
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