Samantha Holmes
Brockport
Summary
Detail-oriented professional skilled in effective communication and team training. Committed to fostering positive environments and enhancing team performance through conflict de-escalation and positive reinforcement.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
Sunny's Family Diner
Brighton
09.2025 - Current
- Collaborated with waitstaff to communicate customer needs clearly.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Lead Substitute Teacher
TES Staffing
Rochester
10.2024 - 04.2025
- Managed classroom behavior and maintained a positive learning environment.
- Collaborated with school staff to support student needs and curriculum goals.
- Encouraged positive behavior among students through effective communication techniques.
Merchandising Manager
Five Below
Batavia
06.2022 - 07.2024
- Developed merchandising strategies to enhance product visibility and customer engagement.
- Trained team members on effective merchandising techniques and store presentation standards.
- Analyzed sales data to inform product placement and promotional strategies.
- Coordinated seasonal resets to refresh store layout and maximize sales opportunities.
- Trained, supervised and evaluated staff to optimize their performance levels.
Peer Mentor
SUNY Brockport
Brockport
08.2019 - 05.2022
- Guided peers through academic challenges and provided effective study strategies.
- Assisted students in navigating campus resources and services effectively.
- Communicated regularly with faculty to address student concerns and needs.
- Shared personal stories and experiences to provide hope, advocacy and one-on-one support to peers.
Education
Bachelor of Science - Psychology, Women And Gender Studies, Anthropology
State University College At Brockport
Brockport, NY06-2022
Master of Science - School Counseling, Mental Health Counseling
State University College At Brockport
Brockport, NYSkills
- Positive reinforcement
- Time management
- Effective communication
- Presentation skills
- Attention to detail
- Conflict de-escalation
- Team training
- Relationship building
- Academic advisement
- Crisis intervention
- Counseling techniques
- Behavior management
Timeline
Restaurant Hostess
Sunny's Family Diner
09.2025 - Current
Lead Substitute Teacher
TES Staffing
10.2024 - 04.2025
Merchandising Manager
Five Below
06.2022 - 07.2024
Peer Mentor
SUNY Brockport
08.2019 - 05.2022
Bachelor of Science - Psychology, Women And Gender Studies, Anthropology
State University College At Brockport
Master of Science - School Counseling, Mental Health Counseling
State University College At Brockport