Samantha Honeycutt
Store Manager
Magnolia,TX
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Results-oriented Assistant Store Manager offering 14 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive with ability to thrive in customer-focused, fast-paced environment.
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Verified contents of inventory loads against shipping papers to confirm accuracy.
Overview
17
17
years of professional experience
Work History
Store General Manager
Murphy USA
12.2023 - 09.2024
- Directed daily store operations to ensure optimal customer service and operational efficiency.
- Implemented inventory management strategies to maintain stock levels and reduce shrinkage.
- Trained and mentored team members, fostering a collaborative and high-performance work environment.
- Analyzed sales trends to inform strategic merchandising decisions and optimize product placement.
Store General Manager
Murphy USA
05.2021 - 04.2023
- Managed team by providing leadership, direction and continued development opportunities.
- Practiced suggestive selling, offering guests complementary items to maximize sales.
- Hired, trained and retained high quality team members.
- Led store expense control and payroll to optimize business.
- Managed inventory control, cash control and store opening and closing procedures.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Led change efforts within store, conforming to shifting demands and timelines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Assistant Store Manager
Murphy's USA
06.2017 - 05.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Walked through store areas every 15 minutes to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Interviewed, hired and trained multiple staff associates and equipped to comply with company policies and procedures.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Supervised and evaluated staff including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Approved regular payroll submissions for employees.
- Responded to customer concerns, working with manager to raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed and interpreted store trends to facilitate planning.
- Oversaw and improved deliveries through proactive coordination of daily operations.
Assistant Store Manager
Arby's
02.2008 - 07.2017
- Carefully interviewed, selected, trained and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Led and directed team members on effective methods, operations and procedures.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Prepared for and executed new menu implementations.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
Education
High School Diploma -
Erwin High School
05.2007
Skills
- Goals and Performance
- Fuel Dispenser Maintenance
- Staff Supervision
- Product and Service Sales
- Scheduling
- Sales
- Inventory Control
- Budgeting
- Store Management
- Staff Management
- Cross-Selling
- Serve Safe Certified
- Sales Training
- Sales Goals
- Cash Handling
- Cleaning
- Point of Sale Systems
- Cash Register Operation
- Store Operations
- Product Knowledge
- Purchasing
- Sales and Marketing
- Accurate Cash Handling
- Time Management
- Maximizing Profitability
- Employee Motivation
- Team Leadership
- Staff Training
- Inventory Management
- Order Management
- Shift Checklists
- Sales Expertise
- Customer Service
- Store Opening and Closing Procedures
- Bank and Safe Deposits
- Policies and Procedures
- Security System Monitoring
- Sales Promotion
- Product Merchandising
- Leadership Development
- Budgeting and Cost Control
- Delegating Work
- Vendor Management
- Verbal and Written Communication
- Bank Deposit Procedures
- Marketing and Advertising
- Cash Management
- Store Displays
- Employee Terminations
- Loss Prevention Procedures
- Positive and Friendly
- Recruiting and Hiring
- Multitasking and Organization
- Inventory Oversight
- Waste Management and Reduction
- P&L Administration
- Inventory Tracking and Management
- Manage Operations
- Shelf Organizing
- Shrink Minimization
- Budget Controls
- Profit and Loss
Timeline
Store General Manager
Murphy USA
12.2023 - 09.2024
Store General Manager
Murphy USA
05.2021 - 04.2023
Assistant Store Manager
Murphy's USA
06.2017 - 05.2021
Assistant Store Manager
Arby's
02.2008 - 07.2017
High School Diploma -
Erwin High School
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