Samantha Hopkins
Germantown,MD
Summary
Hardworking Bartender with experience in multiple dining establishments. Driven and focused on upholding the highest standards of customer service. Friendly, open and committed to building a customer base in a new and fun atmosphere.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bartender
Celebrations Catering Service
01.2022 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Served high customer volumes during special events, nights, and weekends.
- Streamlined drink preparation processes for faster service, resulting in higher customer satisfaction.
Wildlife Technician
Maryland Department Of Natural Resources
08.2012 - Current
- Enhanced wildlife population monitoring by implementing efficient data collection techniques.
- Contributed to public education efforts, creating engaging presentations on local wildlife and habitat conservation.
- Provided critical support during emergency response situations involving injured or distressed wildlife.
- Handled specimens and conducted tests according to established protocols, keeping efficient records on all experiments.
- Performed as subject matter expert on Wildlife Management at conferences and events to promote interest in Wildlife and Hunting programs.
- Provided Customer Service in various scenarios for the Wildlife Offices across the central region.
Bartender
Bassetts Fine Food & Spirits
03.2017 - 01.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained impeccably clean, attractive and well-stocked bar area.
Bartender
Geatzs Family Restaurant
09.2010 - 02.2012
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Landscape Laborer
MC LawnCare
03.2008 - 01.2010
- Enhanced landscape aesthetic by meticulously trimming trees, hedges, and shrubs.
- Implemented seasonal planting plans for colorful landscapes throughout the year.
- Performed routine maintenance on landscaping tools and equipment for optimal performance and safety.
- Provided excellent customer service addressing client concerns promptly while offering knowledgeable advice about their landscape needs.
- Landscaped yards by planting flowers, grass, trees, and bushes.
- Maintained grounds by trimming, weeding, and general clean-up.
- Mowed lawns using self-propelled and riding mowers.
Server
Pizza Hut
01.2006 - 03.2007
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Associate of Science - Forestry
Allegany College of Maryland
Cumberland, MDHigh School Diploma -
Linganore High School
Frederick, MDLandscape Management
Career And Technology Center
Frederick, MDSkills
- Beverage Preparation
- Outgoing Personality
- Liquor, Beer, and Wine Knowledge
- Clear and Effective Communication
- Customer Service
- TOAST POS Knowledge
- Cash Handling Expertise
- Team Player
- Alcohol Awareness
- Bar Equipment Familiarity
Certification
TIPS Certified
Timeline
Bartender
Celebrations Catering Service
01.2022 - Current
Bartender
Bassetts Fine Food & Spirits
03.2017 - 01.2022
Wildlife Technician
Maryland Department Of Natural Resources
08.2012 - Current
Bartender
Geatzs Family Restaurant
09.2010 - 02.2012
Landscape Laborer
MC LawnCare
03.2008 - 01.2010
Server
Pizza Hut
01.2006 - 03.2007
Associate of Science - Forestry
Allegany College of Maryland
High School Diploma -
Linganore High School
Landscape Management
Career And Technology Center
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