Samantha Hough
Marseilles,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Play And Stay Dog Lounge
Ottawa, IL
07.2022 - Current
- Provided detailed instructions to owners regarding proper care of their pets after leaving the facility.
- Conducted daily health checks on all animals, noting any changes in behavior or physical condition and reported to management.
- Provided routine care for dogs such as feeding, walking, bathing, brushing and playing with them.
- Responded quickly to emergency situations involving injured or ill animals.
- Participated in team meetings to discuss strategies for providing quality services to clients.
- Recommended additional services such as training classes or boarding options based on individual pet needs.
- Resolved customer complaints in a timely manner while maintaining high standards of service delivery.
- Performed basic grooming tasks such as nail trimming, ear cleaning and teeth brushing on certain breeds of dogs.
- Administered medications according to veterinarian's instructions when required.
- Displayed patience and understanding when dealing with difficult or aggressive behaviors from canines.
- Maintained a clean and safe environment throughout the daycare facility by regularly sanitizing cages, bowls, toys and other areas used by the dogs.
- Developed strong relationships with clients through excellent customer service skills.
- Assisted clients with selecting appropriate products for their pet's needs.
- Monitored dog interactions to ensure safety of both animals and humans.
- Enforced strict rules of conduct while interacting with animals in order to prevent potential harm or injury.
- Greeted customers and their pets upon arrival, ensuring all paperwork was completed accurately.
- Ensured that all dogs were properly vaccinated before being admitted into the daycare center.
- Kept accurate records of each dog's activities during their stay at the daycare center.
- Scheduled customers for boardings, grooming, daycare, and training.
- Held group training classes to teach dogs sit, down, place, stay, recall, and loose leash walking.
- Kept proper cleaning standards throughout entire building.
- Handled any complaints any team members had with each other.
Dog Training Internship
Precision K9 Training
Ottawa, IL
05.2022 - 07.2022
- Kept abreast of the latest trends, research, and techniques in dog training and behavior science.
- Developed customized dog training plans for private clients.
- Researched new methods of dog training for continuing education purposes.
- Cleaned up kennels
- Implemented leash training techniques for puppies and untrained dogs.
Dog Bather
Amanda's Grooming Post
Marseilles, IL
03.2020 - 12.2022
- Cleaned and sanitized tubs, tools, and equipment after each use.
- Maintained cleanliness of the facility at all times.
- Toweled off pets after baths to remove excess water from fur coat.
- Educated customers on proper care techniques for their pets.
- Assisted in bathing dogs that were difficult to handle or had special needs.
- Performed dog brushing services including dematting and flea treatments.
- Scrubbed, shampooed, and conditioned dogs of all sizes and breeds.
- Notified owners when an issue was found with their pet's health or condition during a grooming session.
- Monitored animals for signs of distress or discomfort during bath time.
- Provided nail trims and ear cleaning as requested by the customer.
Education
Associate of Science - Psychology
Illinois Valley Community College
Oglesby, IL07-2023
Associate of Arts - Psychology
Illinois Valley Community College
Oglesby, IL05-2023
Skills
- Dog training
- Client Service
- Task Prioritization
- Attention to Detail
- Teamwork and Collaboration
- Problem-solving abilities
- Creative Problem-Solving
- Customer Service
- Professionalism
- Decision-Making
- Reliability
Certification
- Cat and Dog First Aid 08/05/2023
- DCFS mandated reporter 06/04/2023
Timeline
Manager
Play And Stay Dog Lounge
07.2022 - Current
Dog Training Internship
Precision K9 Training
05.2022 - 07.2022
Dog Bather
Amanda's Grooming Post
03.2020 - 12.2022
Associate of Science - Psychology
Illinois Valley Community College
Associate of Arts - Psychology
Illinois Valley Community College
- Cat and Dog First Aid 08/05/2023
- DCFS mandated reporter 06/04/2023
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