KATHERINE Kurtz
Jacksonville,FL
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably at Wendy's. Proven ability to enhance operational efficiency and ensure food safety. Skilled in communication and security, adept at managing diverse teams and responding effectively to challenges. Committed to delivering exceptional service and maintaining high standards in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Wendy's
03.2025 - Current
Manage employees and make sure food is getting out in a timely manner.
Corrections Officer
Corecivic Inc.
05.2024 - 02.2025
Supervise inmates and make sure all their needs are met, respond to Incidents and other issues
Custodian
Campbell Elementary School
03.2024 - 05.2024
Clean classrooms after school
Security Officer
Critical Protection Services
07.2023 - 01.2024
Provided event security and other security services.
911 Dispatcher
Struthers Police Department
04.2023 - 05.2023
Took 911 calls and dispatched appropriate emergency response
911 Dispatcher
Campbell Police Department
03.2023 - 03.2023
Took 911 calls and dispatched appropriate response
Security Officer
Allied Universal Security Services
01.2022 - 08.2022
Worked at Columbus Airport. Reported suspicious bags/people, directed traffic, guarded exit lanes after TSA closed, did door checks
Retail Sales Associate
Speedway Gas Station
08.2021 - 12.2021
Gas station attendant, stocked and sold merchandise, made sure all pumps were working
Custodian
Cummins Facility Services LLC
08.2020 - 10.2020
Cleaned medical facilities
Traffic Control Flagger
Area Wide Protective Inc.
01.2020 - 08.2020
Set up and tore down work zones, directed traffic,
Customer Service Representative
AAA Ohio Auto Club
08.2017 - 10.2018
Took calls from stranded motorists and dispatched the correct tow trucks
Customer Service Representative
StarTek
07.2015 - 08.2017
Collected on past due bills
Factory Worker
Silverline Windows
07.2012 - 10.2014
Built windows, ran multiple stages of the building line
Education
N/A -
River Valley High School
Marion, OH05.2012
Skills
- Customer service
- Team leadership
- Communication
- Organization
- Pet care
- Animal handling
- Computer skills
- Security
- Loss prevention
- Food Safety
- Dog training
- Quality Control
Certification
CPR
First Aid
Weapons
OC
Defensive tactics
Timeline
Manager
Wendy's
03.2025 - Current
Corrections Officer
Corecivic Inc.
05.2024 - 02.2025
Custodian
Campbell Elementary School
03.2024 - 05.2024
Security Officer
Critical Protection Services
07.2023 - 01.2024
911 Dispatcher
Struthers Police Department
04.2023 - 05.2023
911 Dispatcher
Campbell Police Department
03.2023 - 03.2023
Security Officer
Allied Universal Security Services
01.2022 - 08.2022
Retail Sales Associate
Speedway Gas Station
08.2021 - 12.2021
Custodian
Cummins Facility Services LLC
08.2020 - 10.2020
Traffic Control Flagger
Area Wide Protective Inc.
01.2020 - 08.2020
Customer Service Representative
AAA Ohio Auto Club
08.2017 - 10.2018
Customer Service Representative
StarTek
07.2015 - 08.2017
Factory Worker
Silverline Windows
07.2012 - 10.2014
N/A -
River Valley High School
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