Samantha Howard

• Resolved orders at guest services, managed online inventory safely and effectively, coordinated breaks, collaborated with leadership on scheduling, thrived under pressure during peak seasons, supported loss prevention through returns and observation.
• Fulfilled orders promptly, managed scheduling, strengthened teamwork, enhanced problem-solving skills, partnered with leadership to assess metrics and prepare for future demands.
• Assisted guests with decision-making, built relationships to resolve issues, efficiently moved inventory while keeping department clean and organized, collaborated with leadership on problem-solving, displayed merchandise, and supported signage and marketing efforts.
• Self-motivated, with a strong sense of personal responsibility.

• Learned new technologies/systems, practiced conflict resolution/interpersonal awareness, research and information gathering, approached real-world problems with varied perspectives based on client’s needs, produced marketing material, collaborated with government agencies and independent clients, lead trainer, assisted with onboarding, managed day to day needs of clients.
• Supported individuals with intellectual disabilities in daily living activities to enhance independence.
• Implemented individualized care plans tailored to each client's specific needs and preferences.
• Monitored client behavior and progress, documenting observations for continual improvement of support strategies.

• Resolved day-to-day conflicts to maintain team cohesion, performed money services such as providing money orders and transfers, Oversaw cashflow management to ensure accurate financial operations, Coordinated team schedules to optimize staffing and service delivery, De-escalated agitated guests or frustrated team members, provided service in a punctual timeframe, built problem solving and conflict resolution skills.
• Provided exceptional customer service, resolving inquiries and enhancing overall shopping experiences.
• Assisted in training new staff on operational procedures and customer engagement techniques.
• Managed product inventory, ensuring accurate stock levels and timely replenishment on shelves.
• Assisted in training new team members on customer service protocols and store policies.

Focus on social media

• Dean's List 2025-2026
• 3.84 GPA