Samantha Hubbard
Romulus
Summary
Experienced Mortgage Loan Processor with comprehensive knowledge in loan origination and processing. Skilled at communicating effectively with clients and teams, streamlining processes, and managing loan documentation. Demonstrated ability to work under pressure while maintaining high standards of professionalism and efficiency. Previous roles have resulted in improved workflow systems, enhancing client satisfaction and team productivity.
Overview
8
8
years of professional experience
Work History
Mortgage Loan Processor Manager
CrossCountry Mortgage
Clevland
09.2022 - Current
- Reviewed financial documents for accuracy and compliance with regulations.
- Processed mortgage applications from initial submission to loan approval.
- Communicated with clients to gather necessary documentation and clarify details.
- Coordinated with underwriters to ensure timely processing of loan files.
- Maintained accurate records of loan status and client interactions in systems.
- Collaborated with real estate agents and title companies for smooth transactions.
- Submitted completed loan packages to underwriting department for approval or denial decisions.
- Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
Mortgage Loan Processor
First Community Mortgage
Royal Oak
09.2022 - 01.2026
- Reviewed loan applications for accuracy and completeness at First Community Mortgage.
- Communicated with underwriters to resolve issues during loan approval process.
- Managed timelines to ensure timely processing of mortgage loans.
- Ordered appraisals and title services on behalf of borrowers when necessary.
- Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
- Processed loan documents and ensured compliance with federal regulations.
- Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
Mortgage Loan Processor
PrimeLending
Troy
06.2021 - 09.2022
- Assist Mortgage Loan Officers in the mortgage loan process
- Collect documentation, adhere to agency guidelines and policies, and prepare loans for underwriting and closing
- Calculate income, order/complete verifications of employment, coordinate insurance policies
Commercial Administrator
First Merchants Bank
Plymouth
09.2019 - 06.2021
- Assist commercial loan officers in various tasks including collection documentation for loan closings, review documents, fund loans, collateral releases, ordering title work and managing document exceptions
- Manage and track customer collateral insurance
- Support the customer/loan officer relationship through communication and knowledge
Assistant Banking Center Manager
First Merchants Bank
Taylor
01.2019 - 09.2019
- Assist the Banking Center Manager in maintaining an orderly banking center by monitoring regulatory compliance, keeping staff up to date on policies and procedures, brainstorming creative ideas to meet sales goals, and overseeing the overall cohesiveness of the staff
- Assist customers with simple and complex transaction and account maintenance
- Help the banking center to meet company-set incentive goals throughout the quarter and year
Branch Experience Trainer
Monroe Bank & Trust
08.2017 - 01.2019
- Provide consistent, quality training to new hires to the bank through a two week course
- Ensure existing staff receives cohesive training on new policies, procedures, and technologies
- Travel to banking centers across our footprint to provide assistance and real-time training
Education
Associates - Business
Schoolcraft Community College
Livonia, MISkills
- Independent
- Hardworking
- Document review
- Regulatory compliance
- Data management
- Client communication
- Time management
- Team collaboration
- Problem solving
- Attention to detail
- Adaptability to changes
- Interpersonal communication
- Critical thinking
- Information verification
- File management
- Residential mortgage lending regulations
- Processing documents
- Legal compliance
- Pipeline management
- Title examination
- Proficient in Microsoft 365
Awards
First Merchants Bank Gold Shield Award in Service Excellence
Timeline
Mortgage Loan Processor Manager
CrossCountry Mortgage
09.2022 - Current
Mortgage Loan Processor
First Community Mortgage
09.2022 - 01.2026
Mortgage Loan Processor
PrimeLending
06.2021 - 09.2022
Commercial Administrator
First Merchants Bank
09.2019 - 06.2021
Assistant Banking Center Manager
First Merchants Bank
01.2019 - 09.2019
Branch Experience Trainer
Monroe Bank & Trust
08.2017 - 01.2019
Associates - Business
Schoolcraft Community College