Samantha Hudson
Kentwood,MI
Summary
Dedicated professional with a strong focus on exceptional customer service, guest engagement, and hospitality expertise. Proven ability to enhance guest experiences while efficiently managing high-volume environments.
Dependable manager successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
11
11
years of professional experience
Work History
Server, Bartender, Caterer
On The Border
11.2019 - 06.2026
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multitasking in a fast-paced environment, prioritizing tasks effectively during peak hours.
- Trained and mentored new team members on menu offerings and operational procedures.
- Collaborated with kitchen staff to ensure timely food preparation and quality standards.
- Processed orders accurately using point-of-sale system, enhancing order efficiency.
- Assisted management in maintaining inventory levels, contributing to cost control efforts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server, Bartender, Bar Manager
TGI Fridays
08.2015 - 10.2019
- Delivered exceptional customer service in fast-paced dining environment.
- Managed accurate order processing using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu items, service standards, and operational procedures.
- Resolved customer complaints efficiently to enhance satisfaction and retention.
- Maintained cleanliness and organization of dining area to meet health regulations.
- Implemented upselling techniques that increased overall revenue during shifts.
- Fostered a positive team atmosphere through effective communication and collaboration.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Nutrition Assistant
Mercy Health Saint Mary's Campus
09.2017 - 09.2018
- Assisted in meal planning and preparation to meet dietary guidelines and patient preferences.
- Collaborated with healthcare team to ensure nutritional needs were met for diverse patient populations.
- Educated patients on dietary restrictions and healthy eating habits during one-on-one consultations.
- Monitored food inventory levels, ensuring adequate supplies for meal service without waste.
- Mentored new staff on nutrition protocols and best practices for patient care support.
- Analyzed dietary trends and feedback to refine menu offerings based on patient preferences.
- Increased patient satisfaction through attentive service and timely delivery of meals.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Assisted with preparation and serving of food in line with established nutrition guidelines.
Dietary Assistant
Sunset Retirement Communities & Services
04.2016 - 08.2016
- Assisted in meal preparation and serving to ensure dietary guidelines met residents' needs.
- Collaborated with kitchen staff to maintain high standards of food safety and sanitation.
- Supported nutritional assessments by documenting residents' dietary preferences and restrictions.
- Trained new team members on proper food handling techniques and safety protocols.
- Led initiatives for special dietary programs, promoting healthful eating among residents.
- Increased overall kitchen productivity by assisting with food preparation tasks such as chopping vegetables, assembling plates, and serving meals during peak hours.
- Enhanced team efficiency through effective communication with kitchen staff, dietitians, and nursing personnel.
- Ensured food safety standards were met by adhering to proper storage, handling, and sanitation procedures.
Education
GED -
Kentwood Public School
Kentwood, MISkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Customer service
- Memory retention
- Hospitality service expertise
- Professional appearance
Timeline
Server, Bartender, Caterer
On The Border
11.2019 - 06.2026
Nutrition Assistant
Mercy Health Saint Mary's Campus
09.2017 - 09.2018
Dietary Assistant
Sunset Retirement Communities & Services
04.2016 - 08.2016
Server, Bartender, Bar Manager
TGI Fridays
08.2015 - 10.2019
GED -
Kentwood Public School