Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Hughes

Mineral Point

Summary

Dynamic operations leader with a proven track record at Amazon, excelling in staff management and process improvement. Adept at fostering relationships and developing teams to exceed performance targets. Recognized for enhancing operational efficiency and training staff, driving profitability through strategic initiatives and attention to detail.

Overview

14
14
years of professional experience

Work History

Area Manager II Operations

Amazon
01.2022 - Current
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.

PSE Clerk

USPS
04.2021 - 12.2021
  • Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
  • Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
  • Loaded and unloaded shipping containers and vehicles.
  • Increased efficiency in mail handling by training new staff on USPS procedures and guidelines.
  • Provided exceptional customer service while addressing inquiries about postage rates, mailing regulations, and other postal matters.

Coach-Assistant Manager

Walmart
07.2011 - 05.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Education

Highland Community College
Freeport, IL

Business Administration

Southern New Hampshire University
Hooksett, NH

Skills

  • Staff management
  • Operations management
  • Relationship building and management
  • Team development
  • Attention to detail
  • Process improvement

Timeline

Area Manager II Operations

Amazon
01.2022 - Current

PSE Clerk

USPS
04.2021 - 12.2021

Coach-Assistant Manager

Walmart
07.2011 - 05.2020

Highland Community College

Business Administration

Southern New Hampshire University

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Samantha Hughes