Samantha Hughes
Taylorville ,Illinois
Summary
Compassionate and reliable DSP with a proven track record at Individual Advocacy Group, excelling in patient care and vital signs monitoring. Adept at fostering strong relationships and enhancing client satisfaction through effective communication and emotional support. Recognized for attention to detail and commitment to maintaining a safe, clean environment for optimal well-being.
Overview
9
9
years of professional experience
Work History
DSP
Individual Advocacy Group
09.2021 - Current
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Customer Service Representative
Once Upon A Child Franchise
09.2016 - 09.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
DSP
Alpha Omega Consulting
04.2020 - 08.2021
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
Bartender
Lucky Jackpot
12.2019 - 04.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Assistant Manager
Dominoes Pizza
03.2019 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Dietary Aide
Life’s Journey Senior Care
01.2019 - 03.2019
- Maintained a clean working environment by consistently washing dishes and completing daily cleaning tasks.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Cleaned and organized kitchen stations to promote team efficiency.
- Promoted workplace safety through careful adherence to established procedures for handling sharp utensils, hot surfaces, and heavy equipment.
- Provided exceptional customer service when needed, responding diplomatically to guest concerns or requests.
- Developed strong time-management skills, balancing multiple responsibilities while maintaining focus on task completion throughout shifts.
- Played an integral role in the successful operation of the kitchen, demonstrating dedication and commitment to providing an exceptional dining experience for customers.
- Collaborated effectively with team members to ensure smooth operations during high-volume periods such as holidays or special events.
- Ensured compliance with food safety regulations by properly storing ingredients and maintaining cleanliness standards throughout the kitchen.
- Contributed to a positive work atmosphere through effective communication with colleagues and supervisors.
- Assisted in the preparation of high-quality meals for customers with attention to detail and presentation.
Call Center Representative
Marketing Alternatives
09.2017 - 01.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Diploma -
Taylorville High School
Taylorville, IL02.2017
Skills
- Teamwork
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Vital signs monitoring
- Excellent communication
- Critical thinking
- Clear communication
- Attentive to people
- CPR certification
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Dressing assistance
- Adaptability and flexibility
- Decision-making
- Dementia care
- Ability to lift
- Certified in CPR/AED
- Patient confidentiality
- Supportive personality
- Safety compliance
- Relationship building
- Meal planning and preparation
- Cooking meals
- Personal hygiene assistance
- Housekeeping
- Household cleaning
- Caring companionship
- Bedside manner
- Personal care worker
- Wound care
- Emotional support
- Documentation and recordkeeping
- Meal preparation
- Feeding assistance
- Team building
- Client satisfaction
- Task prioritization
- Vitals monitoring and documentation
- Personal care aide
- Self motivation
- Medication administration
Timeline
DSP
Individual Advocacy Group
09.2021 - Current
DSP
Alpha Omega Consulting
04.2020 - 08.2021
Bartender
Lucky Jackpot
12.2019 - 04.2020
Assistant Manager
Dominoes Pizza
03.2019 - 01.2020
Dietary Aide
Life’s Journey Senior Care
01.2019 - 03.2019
Call Center Representative
Marketing Alternatives
09.2017 - 01.2019
Customer Service Representative
Once Upon A Child Franchise
09.2016 - 09.2017
Diploma -
Taylorville High School
Similar Profiles
Elizabeth ZiegenhornElizabeth Ziegenhorn
DSP at Individual Advocacy GroupDSP at Individual Advocacy Group
Angelica StewartAngelica Stewart
DSP at Individual Advocacy GroupDSP at Individual Advocacy Group
Carmea L. ErvingCarmea L. Erving
Direct Support Professional at Individual Advocacy GroupDirect Support Professional at Individual Advocacy Group
Kyle BEELERKyle BEELER
Warehouse Specialist at McLane CompanyWarehouse Specialist at McLane Company
Armando PerezArmando Perez
Chief Executive Officer at Vision Realty Tech,LLC.Chief Executive Officer at Vision Realty Tech,LLC.