Samantha Isbrandt
Williamsville,NY
Summary
Reliable and upbeat Wegmans employee successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Bakery Worker
Wegmans
Williamsville, NY
03.2022 - Current
- Moved up a position again, into my third position at Wegmans, moving up from the front end to the bakery department.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.
- Trained new employees in proper baking techniques, safety protocols, and equipment usage, fostering a safe and productive work environment.
- Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
- Increased sales with effective product promotions and attractive displays.
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Shut down equipment at end of shift for line going down.
- Completed inspections of bakery products, checking for quality and conformity.
- Upheld stringent cleanliness standards by thoroughly sanitizing all work surfaces, utensils, and equipment after each use.
- Participated in regular team meetings to discuss process improvements, share ideas, address challenges collectively.
- Collaborated with team members to meet daily production quotas, ensuring timely completion of orders.
- Contributed to increased customer satisfaction by promptly addressing concerns and providing exceptional service.
- Provided exceptional customer service at the point-of-sale counter, offering knowledgeable recommendations based on individual preferences.
- Adhered to established safety guidelines for handling hot equipment and hazardous materials, minimizing workplace accidents.
- Monitored and updated inventory to reflect correct usage of raw materials and accurate storage of finished products.
Cart to Curb Shopper
Wegmans
Williamsville, NY
04.2021 - 03.2022
- Moved up into my second position working for Wegmans which was the cart-to-curb shopper for customers who would rather have us Wegmans employees do their shopping for them instead of the customers coming into the store.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
Cashier
Wegmans
Williamsville, NY
03.2020 - 04.2021
- First position working for Wegmans as I was a cashier to start my career with this company.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
Criminal Justice
Niagara University
Niagara Falls, NY05.2026
High School Diploma -
Williamsville North High School
Williamsville NY06.2022
Skills
- Packaging products
- Food safety knowledge
- Communication abilities
- Cleaning duties
- Workplace Safety
- Customer Service
- Flexible Schedule
- Punctual and Reliable
- Team Collaboration
- Cash Handling
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Complaint Handling
Timeline
Bakery Worker
Wegmans
03.2022 - Current
Cart to Curb Shopper
Wegmans
04.2021 - 03.2022
Cashier
Wegmans
03.2020 - 04.2021
Criminal Justice
Niagara University
High School Diploma -
Williamsville North High School