Samantha Jaimes
Kennesaw
Summary
I am a reliable and service-oriented professional with a diverse background in retail, food service, and logistics. I have proven ability to excel in high-volume, fast-paced environments while maintaining a strong focus on customer satisfaction and operational efficiency. I am skilled in cash management, order fulfillment, and interpersonal communication. I'm a proactive team player committed to delivering high-quality results and enhancing the overall customer experience.
Overview
2
2
years of professional experience
Work History
Ice Cream Server/Barista
Sweetreats- Marietta
2025.10 - Current
- Delivered high-quality customer service in a fast-paced environment, ensuring accurate order fulfillment and a positive guest experience.
- Hand-crafted specialized desserts by expertly mixing custom ingredients into soft-serve machinery to meet specific customer preferences.
- Operated professional espresso and smoothie equipment to prepare a diverse menu of handcrafted beverages with consistency and speed.
- Maintained strict food safety and sanitation standards, ensuring all workstations, machinery, and serving areas met health department regulations.
- Managed point-of-sale (POS) transactions with precision, handling cash and digital payments while resolving customer inquiries efficiently.
- Optimized workflow during peak hours by multitasking between beverage preparation, dessert assembly, and inventory restocking.
Online Grocery Pick-Up Clerk
Kroger
2024.05 - 2026.01
- Order Fulfillment & Accuracy: Managed high-volume digital orders, meticulously selecting items to ensure 100% order accuracy and quality standards for perishables.
- Logistics & Efficiency: Navigated fast-paced floor operations to meet strict "pick-time" metrics, consistently maintaining a high items-per-hour rate to ensure on-time customer pickups.
- Inventory Management: Monitored stock levels in real-time, utilizing handheld technology to log out-of-stock items and suggest appropriate substitutions to maintain customer satisfaction.
- Customer Service Excellence: Handled the "last mile" of the shopping experience by loading orders into vehicles and resolving any discrepancies or concerns with a professional, helpful attitude.
- Safety & Compliance: Adhered to strict food safety protocols and cold-chain integrity standards to ensure all products remained at required temperatures during storage and transit.
- Team Collaboration: Coordinated with department leads and fellow clerks to streamline workflow during peak hours, ensuring the staging area remained organized and efficient.
Car Wash Attendant
Blue Sky Express Wash
2024.08 - 2024.10
- Customer Service & Sales: Delivered high-quality service by greeting customers, explaining wash packages, and identifying opportunities to upsell premium wax and interior detailing services.
- Operational Efficiency: Executed fast-paced exterior and interior cleaning processes, including vacuuming, window buffing, and high-pressure washing, to ensure a high volume of vehicles met quality standards.
- Quality Control: Performed final inspections on all vehicles to ensure a spot-free finish, proactively addressing any missed areas to guarantee 100% customer satisfaction.
- Equipment Maintenance: Monitored and maintained automated tunnel equipment and chemical levels, reporting mechanical issues promptly to minimize operational downtime.
- Safety & Compliance: Adhered to strict safety protocols regarding chemical handling and vehicle maneuvering to prevent accidents and damage to customer property.
- Point of Sale (POS): Accurately processed cash and credit transactions, managed memberships, and reconciled daily sales reports in a high-traffic retail environment.
Retail Associate
Five Below
2023.11 - 2024.05
- Customer Experience & Sales: Delivered energetic, friendly service in a fast-paced environment, assisting customers with product location and driving sales through upbeat brand representation.
- Point of Sale (POS) Operations: Executed accurate cash, credit, and gift card transactions while maintaining a balanced drawer and managing high-volume checkout lines efficiently.
- Merchandising & Visual Standards: Stocked and "faced" products according to corporate planograms, ensuring the "Wow" wall and seasonal displays remained organized and visually appealing.
- Inventory Management: Processed incoming shipments, verified manifest accuracy, and utilized handheld scanners for inventory counts and price audits.
- Loss Prevention & Safety: Maintained constant floor awareness to minimize shrink and ensured a clean, hazard-free shopping environment for customers and staff.
- Team Collaboration: Worked closely with management and peers to meet daily sales goals and complete "Go-Backs" and recovery tasks during closing shifts.
Education
Bachelors of Business Administration - Information Systems
Kennesaw State University
Kennesaw, GA2029-05
Highschool - undefined
Berkmar Highschool
Lilburn, GA2025-05
Skills
- Interpersonal Communication
- Conflict Resolution
- Sales & Upselling
- POS & Cash Handling:
- Order Fulfillment
- Food & Beverage Preparation:
- Equipment Maintenance
- Time Management
- Inventory & Merchandising
- Detail Orientation
LANGUAGES
Fluent in English and Spanish
Timeline
Ice Cream Server/Barista
Sweetreats- Marietta
2025.10 - Current
Car Wash Attendant
Blue Sky Express Wash
2024.08 - 2024.10
Online Grocery Pick-Up Clerk
Kroger
2024.05 - 2026.01
Retail Associate
Five Below
2023.11 - 2024.05
Highschool - undefined
Berkmar Highschool
Bachelors of Business Administration - Information Systems
Kennesaw State University