Samantha Johnson
Dallas,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Retention Manager
ADT
01.2021 - 09.2023
- Adhered to appropriate legal scripting when required.
- Developed product demonstrations and presentations for customers.
- Directed training and retraining of employees to boost performance and enhance business results.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Fraud Specialist
Genpact
06.2018 - 01.2021
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Customer Service
State Farm
04.2013 - 05.2018
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Updated customer service database with new information, address changes and contact details.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Evaluated and settled complex insurance claims in strict timeframes.
- Verified client information by analyzing existing evidence on file.
Education
Associate of Health Care Management - Health Care Management
Penn Foster College
Scottsdale, AZ08.2024
High School Diploma -
Woodrow Wilson Senior High School
Long Beach, CA06.2007
Skills
- File and Records Management
- Employee Discipline
- Benefits Programs
- Staff Meetings
- Office Operations
Timeline
Retention Manager
ADT
01.2021 - 09.2023
Fraud Specialist
Genpact
06.2018 - 01.2021
Customer Service
State Farm
04.2013 - 05.2018
Associate of Health Care Management - Health Care Management
Penn Foster College
High School Diploma -
Woodrow Wilson Senior High School
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